IT Service Delivery Analyst in Painted Post, New York
Posted 05/19/21

 

 

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

 

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

 

WHERE THIS POSITION IS LOCATED:

  •  Corning, NY

 

WHY THIS ROLE IS IMPORTANT:

  •  Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Collaborating with technical design teams to set standards for software, hardware, and security

 

THE BACKGROUND THAT FITS:

? Proficiency in leading both physical and virtual teams

? Experience in dealing with third-party-provided services

? Operational ability in a diverse, large-scale environment

? Mastery of ITIL (Information Technology Infrastructure Library) principles

? Strong organizational skills

? Capacity to train and guide junior team members

? Ability to manage and prioritize tasks efficiently

? Solid problem-solving skills

? Readiness to demonstrate a proactive attitude

? Excellent verbal and written communication skills

? Working knowledge of SAP ERP systems such as ECC6, BW, GTS and/or S/4.

 

Desired Experience

? 4 year degree or higher required.

? Service now experience is a plus and ITIL foundation is a bonus.

  • Employee Type: Contract
  • Location: Painted Post, New York
  • Date Posted: 05/19/21
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Apply Today!

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