IT Infrastructure Analyst in Jacksonville, Florida
THE TEAM YOU WILL BE JOINING:
Fortune 100 Financial Services Company
100-year history of dedication to customer satisfaction, success and growth
Tremendous growth and new business strategy leading to the need for new talent
Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
Culture: Excellent work environment that fosters collaboration
Growth: Ability to make an impact on the direction of the organization
Opportunity: Gain hands-on experience working with cutting-edge technology
Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
Identify and analyze business needs related to access to systems
Conduct requirement gathering and research to find proper resources for delegating requests, and provide communication and updates related to provisioning and deprovisioning users to managers and associates.
Make recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
Translate business requirements into the appropriate requests and works with all members of the team to execute the onboarding/offboarding successfully.
Engage appropriate teams to execute changes required to complete transitions to and from the Bank.
Prepare and maintains technical documentation to guide system users related to our onboarding processes and tools.
Coach and review work of users who submit requests to Information Technology.
THE BACKGROUND THAT FITS
3+ years of relevant background experience
Experience with identifying business systems needs
Experience with making recommendations for business systems solutions or improvements
Experience reviewing work done on request tickets to IT