IT Help Desk Support in Garner , North Carolina
Posted 07/07/22

WHO OUR CLIENT IS:

  • Construction and Forestry equipment dealer with revenue in excess of $100M
  • 40 full service locations and over 100 field service vehicles
  • Located in Virginia, North Carolina and South Carolina
  • Family owned 4th generation company

 THE COMPANY YOU WILL BE JOINING:

  • Opportunity to be part of a growing organization with exposure to leadership 
  • Flexible work schedule in a team oriented environment
  • Great team environment, ability to work with a variety of people and have an impact meeting the goals of the company while servicing clients’ needs

WHY THIS ROLE IS IMPORTANT:

  • Fields incoming help desk requests and can complete in a timely manner
  • Provide general hardware repairs (laptops/desktops and peripherals)
  • Build/Image end user laptops/desktops
  • Performs system testing and updates on a regular basis
  • Provides technical support across the organization (in person or over the phone)
  • Facilitates the growth and development of special projects assigned
  • Stays current with industry knowledge & products

THE BACKGROUND THAT FITS:

  • IS, Computer Science, Engineering, or related degree
  • 2+ years of experience as a help desk support analyst
  • Understanding of the MS Windows operating systems and troubleshooting
  • Experience imaging laptops and desktops
  • Ability to handle a high volume of tickets on a daily/weekly basis
  • Experience with ticketing systems – Dell Kace is preferred
  • Understanding of LAN/WAN networks
  • A+ Certifications a plus
  • Ability to work with a team, independently and on strict deadlines
  • Excellent customer service, communication & interpersonal skills
#LI-BM1
  • Employee Type: Contract to Hire
  • Location: Garner , North Carolina
  • Category: Information Technology
  • Date Posted: 07/07/22
Apply Today!
Apply Today!

Apply Today!

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