THE TEAM YOU WILL BE JOINING:

• One of the largest health systems in the South focused on giving great care to patients and easy access to their services and locations.
• System consists of 9 hospitals, 8 emergency departments, 300+ medical offices, 9 cancer centers, 50+ rehab centers, and 18 urgent care locations.
• Not-for-profit health system with a focus on serving the communities in which they operate with the mission to enhance the health and wellbeing of every person served and to deliver world-class healthcare to every person, every time.

WHAT THEY OFFER YOU:

• Team-oriented work environment with investment in technology.
• High visibility and collaboration with senior executives.
• Opportunity to work on major projects and initiatives impacting the strategic growth and long-term plans of the organization.
• Great compensation and benefits package.
• Opportunity to make a major impact in the healthcare space ..

WHAT YOU WILL DO:

• Responsible for installation, support, inventory, system enhancements and management of networked and non-networked hardware, including: desktops, printers, peripherals, network system infrastructure, WAN/LAN, cabling, connectivity.
• Work on a team responsible for installation, support, inventory, and management of local system applications.
• Responsible for problem resolution/troubleshooting/training and communicating with the end users in a timely and customer-oriented manner.
• Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation of support.
• Be the point of escalation for the IT Field Support Technicians. All other duties as assigned.

HOW WILL YOU QUALIFY:

• High School diploma or equivalent required. 
• A minimum of 4 years experience in the IT support and customer service space
• Experience with Windows desktop operating systems 
• Experience supporting a wide variety of hardware, including printers and peripherals
• Experience supporting and troubleshooting desktop applications and MS office products.
• Experience supporting and troubleshooting network environments. 
• Excellent communication and customer service skills are mandatory
• Excellent documentation skills required.