IT Desktop Support Engineer in Charlotte, North Carolina
Posted 11/05/21

THE TEAM YOU WILL BE JOINING:

  • Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members.
  • Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary, and generous benefits.

WHY THIS ROLE IS IMPORTANT:

  • Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
  • Support employees in resolving problems with IT, AV and communications systems.
  • Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
  • Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
  • Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
  • Manage relationships with vendors and 3rd party providers to provide application support.
  • Timely resolution to problems and serve as a point of escalation for team and users
  • Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
  • Engage with partners throughout the organization to proactively address concerns and technical pain points.

THE BACKGROUND THAT FITS:

  • A minimum of 3 years experience troubleshooting of hardware, software applications, networking and other technical issues.
  • Basic understanding of networking, basic understanding of Windows Operating Systems
  • Basic understanding of Apple/Mac OS
  • Familiarity with IT, AV and communications systems.
  • Experience with JIRA/Confluence | Slack | Okta | GSuite | Provisioning/Imaging Macs/PCs/Chromebooks
  • Strong verbal skills, and strong problem solving skills.
  • Excellent customer service skills
  • Employee Type: Contract to Hire
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 11/05/21
Apply Today!
Apply Today!

Apply Today!

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