IT Desktop Support in Durham, NC
Posted 09/27/22

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

WHY THIS ROLE IS IMPORTANT:

  • The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Durham, NC. This position requires the candidate to be available for 24/7 on-call coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 10 and MS Office suites (365/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

THE BACKGROUND THAT FITS:

  • Daily tasks include (but are not limited to):
    o Active Directory Administration
    o Limited support for corporate mobile devices
    o Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
    o Troubleshooting Cisco VPN connectivity
    o Familiarity supporting Citrix connectivity
    o Remediating Symantec Endpoint Protection
    o Dameware remote connection/utilization
    o Altiris Deployment server utilization
    o Asset management skills
    o Internet Explorer and various browser(s) support
    o Installation/configuration of various Adobe products
    o Installation/configuration of Check Point endpoint client software
    o Conference Room equipment
    o Printer/driver troubleshooting & installation
    o ServiceNow utilization
    o Cisco WebEx service support
    o Box user administration
    o Deployment/configuration of standard IP telephony
    o Hardware ordering/deployment
    o Documentation (records) management
    o Knowledge base utilization
    o Project interaction
    o Customer scheduling/follow-ups
    o End user equipment moves (disconnect/reconnect)
    o Multi-team interaction and/or technical roundtable participation
    o Standard device imaging via USB/PXE server(s)
    o Smart-Hands tasks/functions outside of standard operational work

At a minimum, you’ll need:

  • Associates Degree (at least)
  • 1 year Hardware Experience (beyond imaging/deployment)
It'd be great if you also have:
  • CompTIA IT Fundamentals
  • CompTIA A+
  • CompTIA Cloud+
  • CompTIA Mobility+
  • CompTIA Network+
  • CompTIA Server+
  • Employee Type: Contract
  • Location: Durham, NC
  • Category: Information Technology
  • Date Posted: 09/27/22
Apply Today!
Apply Today!

Apply Today!

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