IT Desktop Support in Charlotte,
Posted 11/14/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
  • Rich history with over 150 years of significant growth and innovation
  • Expanding global footprint in North America, South America, Europe and Asia
  • Industry leader within all 8 divisions and leader in each
  • Known for growing talent internally and promoting internally

 

WHAT THEY OFFER YOU:

  • Culture: Highly collaborative, teamwork-oriented environment
  • Growth: Make an immediate impact in this high visibility role
  • Opportunity: Ability to drive change within organization with a focus on process improvement
  • Stability: Strong executive leadership team investing in its talent and elevating the global footprint

 

WHERE THIS POSITION IS LOCATED:

  •  Charlotte, NC

 

WHY THIS ROLE IS IMPORTANT:

Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.

 

• Responsible for the installation of software in a Citrix VDI environment

• Working knowledge of Citrix Virtual Apps and Desktops 7.15 and above

• Represents bridge between technology and business needs.

• Resolves problems within Citrix VDI environment.

• Administers end user VDI requests and projects.

• Coordinates resources to solve problems.

• Ability to work independently .

• Contacts are primarily with immediate supervisor, project leaders, end users, and other professionals in the section or group.

• May have frequent external customer contacts.

 

. Monitoring Citrix VDI infrastructure for:

a. Health checks

b. Unregistered VDIs

c. Resource utilization of VMs

d. Login failures

2. Perform Capacity Management and assist in forecasting additional server capacity requirements

3. Address profile management related issues

4. Troubleshoot and provide issue resolution and optimization

5. Configure / manage user level policies to:

a. logoff/disconnect users from the Citrix Studio

b. administer permissions

c. provision & deletion of users

6. Provide Desktop Operating System and patch management support for VDI environment

7. Fulfil new virtual desktop requests

8. Provide backup support for VDI environment including golden images, user profile, management infrastructure, persistent desktops with available backup solution - EMC Avamar

9. Coordinate with third parties authorized by *Company * for any hardware related issue affecting performance

 

THE BACKGROUND THAT FITS:

  • High School graduate
  • Employee Type: Contract
  • Location: Charlotte,
  • Category: Information Technology
  • Date Posted: 11/14/21
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