Opportunity to make a positive difference in people's lives
Comprehensive benefit plans for employees and dependents
Collaborative work environment that appreciates individuality and benefits from a workforce of diverse backgrounds and experience
THE TEAM YOU WILL BE JOINING:
Nation’s largest specialty health plan provider
Founded on improving the health and wellness of members and their families
High growth organization that encourages professional and personal development
Return to work will reside in a hybrid model
WHY THE ROLE IS MPORATANT
Ensures business stake holders and IT staff adhere to the ITIL Change Management Process.
Acts as a liaison to ensure thorough and rigorous change standards are met ensuring timely and accurate processing of changes as the organization experiences significant transformation to their business model and implements substantial technologies
Responsible for overseeing and coordinating the change reviews and a rolling 6 month view of planned changes via a Release Calendar providing visibility of coming changes to facilitate scheduling to reduce risk of conflicts with planned maintenance or dependent application activities.
Coordinate with Project Managers, internal and external stakeholders ensuring appropriate coordination and scheduling of changes.
Ensure testing integration between service delivery teams is documented appropriately on Change requests
Develop and maintain a holistic view of the release and change schedules/windows
Govern the change and release management processes end-to-end in a multi-provider environment with internal and external service delivery teams
Review change records and associated implementations for completeness, accuracy and adherence to corporate standards and policy
Facilitate transition of release content to Production Support teams.
Understand the impact of the change/release to the technology and functional business communities
Monitor metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people, and tool level
Participate in continuous improvement efforts for the Change and Release Management processes
Foster productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets explicit and implicit expectations
Maintain a general understanding of various technologies utilized in a Healthcare IT environment inclusive of infrastructure and applications
THE BACKGROUND THAT FITS:
Associate degree in Computer Science or 3 + years relevant IT experience.
2+ years Change Management Experience, with at least one year in an ITIL setting
Strong experience using ServiceNow
ITIL Certified or 1+ years utilizing ITIL methodology with a strong working knowledge
Experience leading stakeholder review meetings with participants from various levels of the organization
Strong organizational skills and ability multi-task, and comfortable working in a fast-paced environment
Communicates and interacts effectively at various levels of the organization including senior leadership, business stakeholders and technical subject matter experts
Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
Adjusts and modifies approach based on circumstances
Instills a sense of urgency in driving to completion; escalates issues as needed with MSPs, vendors, internal IT teams and senior leadership