Helpdesk Technician in Charlotte, North Carolina
Posted 04/04/23
THE TEAM YOU WILL BE JOINING
WHAT THEY OFFER YOU
WHERE THIS POSTIION IS LOCATED:
WHY THIS ROLE IS IMPORTANT
THE BACKGROUND THAT FITS
- Publicly traded company and world leader in amusement parks and water parks
- More than 150 years of growth and expansion with now over 28 million guests. Average tenure of company employees is at 7 years.
- Innovative partnerships with well-known brands and strong impact on the community
- Word class talent of collective amusement park experience delivering results and dedication to commitment and loyalty
WHAT THEY OFFER YOU
- Free seasonal admission and food and merchandise discounts at certain parks and waterparks across North America.
- Well-structured training and opportunities to learn new things in a fun and exciting industry.
- An organization that invests in their employees, partners with the community, and respects the environment.
- Values their employees with a focus on perks and giving back. Company values of promoting from within.
WHERE THIS POSTIION IS LOCATED:
- Onsite in Charlotte, NC
WHY THIS ROLE IS IMPORTANT
- Provide support to users and being the first point of contact. Answering the Helpdesk line to assist end-users with questions and problems related to Hardware, Software and Network related inquiries. Utilize the helpdesk system, emails, and over the phone communication for response to end users.
- Install, configure, support, update and manage desktops, laptops, tablets, mobile devices and maintains computer software and hardware to ensure usability for end-users.
- Troubleshoot and diagnose problems related to desktop, laptop, POS, networks, cameras and mobile devices. Troubleshooting will include both in-person and remote via Remote Monitoring and Management software. Escalate unresolved issues to next level support personal for completion.
- Assist the engineering team with network, camera, and access control troubleshooting, diagnosis, and resolution.
- Assist with configuration, and testing of new hardware and software implementations.
- Monitor the use of systems or applications to ensure efficient utilization.
THE BACKGROUND THAT FITS
- 1-3 years of Helpdesk Support experience within a customer-facing role.
- A+ certification preferred but not required.
- Strong knowledge of basic Networking and Systems fundamentals including DNS/DHCP, IP, VPNs and Windows OS.
- Microsoft Technologies to include Active Directory, Client/Server, GPO, PowerShell, Office 365, Azure Infrastructure.
- Experience with automating tasks through PowerShell scripting, highly preferred.
- Excellent communication and interpersonal skills, working with lateral technology departments and business managers to effectively resolve IT tickets.
Employee Type: Direct Hire
Location: Charlotte, North Carolina
Category: Information Technology
Date Posted: 04/04/23
