THE TEAM YOU WILL BE JOINING:

• Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
• Dedicated to making financial progress possible for everyone.
• National presence providing excellent service to over 60 million members.
• Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

• Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
• Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
• You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
• Having a healthy and happy team is their number one priority- family focused organization.
• Free amenities, paid company trips and outings, competitive salary, and generous benefits.

WHY THIS ROLE IS IMPORTANT:

• The EFT Operations Specialist is responsible for processing debit card disputed items and investigating claims in a fast paced work environment.
• Serve as the primary contact for all debit card disputes and research for both internal and external members.
• Processes debit card disputes, ensuring appropriate and complete documentation is obtained from the member, and all appropriate documentation is maintained in the dispute files.
• Document notes and findings in the dispute system to ensure accurate information and dispute statuses are maintained.
• Processes disputed items and perform follow ups on outstanding items.
• Sends required correspondence to members regarding the status of their disputed items.
• Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to our client's policies and procedures.
• Ensures debit card reorders are completed timely and accurately.
• Work with internal and external partners to ensure systems and processes are effective and accurate.
• Pull reports and other data to assist management in understanding the status and amount of disputed items.
   

THE BACKGROUND THAT FITS:

• The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.
• Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
• The ideal candidates needs: understanding of visa guidelines, chargebacks, and deposit operations
• Experience with centrix as a software system