Fraud Operations Specialist in Charlotte, North Carolina
Posted 11/07/23


  • Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members.
  • Vibrant work environment with a culture founded on collaboration and good energy.


  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary, and generous benefits.


  • The EFT Operations Specialist is responsible for processing debit card disputed items and investigating claims in a fast paced work environment.
  • Serve as the primary contact for all debit card disputes and research for both internal and external members.
  • Processes debit card disputes, ensuring appropriate and complete documentation is obtained from the member, and all appropriate documentation is maintained in the dispute files.
  • Document notes and findings in the dispute system to ensure accurate information and dispute statuses are maintained.
  • Processes disputed items and perform follow ups on outstanding items.
  • Sends required correspondence to members regarding the status of their disputed items.
  • Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to our client's policies and procedures.
  • Ensures debit card reorders are completed timely and accurately.
  • Work with internal and external partners to ensure systems and processes are effective and accurate.
  • Pull reports and other data to assist management in understanding the status and amount of disputed items.


  • The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.
  • Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
  • The ideal candidates needs: understanding of visa guidelines, chargebacks, and deposit operations
  • Experience with centrix as a software system
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Accounting and Finance
  • Date Posted: 11/07/23
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