Fraud Investigator in Kansas City, MO
Posted 01/27/23
  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 41 states
  • Rich history of growth and diversification
  • Culture: Environment of flexibility, success, and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership
  • Stability: Emphasis on developing and retaining top talent
  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
  • Request additional caller documentation when required for investigation.
  • Complete investigation/documentation and provides communication back to the caller.
  • Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.
  • Evaluate, process, and document fraud, identity theft and customer validation claims.
  • Exceed customer expectations by understanding their specific requirements and impact.
  • Utilize defined metrics for tracking and reporting.
  • Adapt procedures, processes, tools, equipment, and techniques to accomplish the
  • requirements of the position.
  • Assist team leader/managers with escalated calls, emails, and corporate escalations.
  • Identify and present opportunities for improved operational procedures inside and outside the department to team leaders and managers on an ongoing basis.
  • Collect, research, and validate data against relevant guidelines.
  • Perform other duties as requested by supervisor.
  • 3+ years of previous experience  
  • Knowledge and understanding of:
    • Cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
    • Billing cycles and cross divisional procedures
    • Fraud operations, policies, and procedures
  • Data analysis skills
  • Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high-volume environment
  • Strong verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers
  • Ability to maintain confidentiality
  • Proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint)
  • Proven knowledge and understanding of the ICOMS and/or CSG billing systems
  • Self-starter possessing the ability to work independently while supporting a team environment
  • Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
  • Must possess self-motivation, accuracy, problem solving skills and the ability to perform effectively in a fast-paced multi-tasking environment


  • Employee Type: Contract
  • Location: Kansas City, MO
  • Category: Corporate Support
  • Date Posted: 01/27/23
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