Enterprise Delivery Manager in Charlotte, North Carolina
Posted 10/26/21

THE ROLE

Enterprise Delivery Manager

The purpose of the Enterprise Delivery Manager is to manage the enterprise recruiters and sourcers to increase results with our clients.  This position is responsible for contract staffing in our largest enterprise clients with a heavy emphasis in North Carolina and across 41 states including remote options.  The scope of this role is responsible for over 300 requisitions under management and growing. 

THE TEAM YOU WILL BE JOINING

  • High growth entrepreneurial culture in an established 19-year-old company - engaging environment, fast-paced, highly accountable, and team oriented.
  • Largest independent and privately held Talent Solutions & Staffing firm in Charlotte, NC.
  • Voted Best in Staffing for Client and Talent Satisfaction by ClearlyRated seven years running – and received the Diamond distinction which is obtained by less than 2% of staffing firms in the country.
  • Voted Best Places to Work by the Charlotte Business Journal - we have exceptional workspace and work remote flexibility.
  • Ranked by Forbes as one of America’s Best Executive Recruitment firms in 2017, 2018, 2019, and 2020

LOCATION

  • Hybrid, onsite in Charlotte, North Carolina

WHAT WE OFFER YOU

  • Opportunity to be part of Accrue during exponential growth in our business. Recently awarded many new clients in the financial services sector we are laser focused on digital and best in class practices in Recruiting Delivery.
  • Bring your experience to a highly respected talent solutions firm, you will have the opportunity to partner with the Client Solutions (Sales) team and drive the success of recruiting and delivery.
  • The ability to engage, collaborate and partner with many leaders in the company from Founders, Marketing to Recruiting with influence on the direction of future of the internal organization.
  • Join an established and highly respected firm who values action, execution, and creativity in the staffing industry.

WHAT YOU WILL DO

Key Criteria:

  • Accountable for daily/weekly/monthly goals and expectations including recruitment resources, client specific SLAs and compliance with process
  • Ensure that incoming opportunities from existing named clients are organized / distributed and covered by their recruitment organization in compliance with agreed to SLA’s
  • Coach, mentor, manage and direct recruiting staff on creative recruiting strategies to increase submittals to clients to win business.
  • Attend intake meetings with clients and recruiting delivery team to fully understand the requisitions coming through the system. Request intakes when not provided to ensure success.
  • Manage delivery to the ABS and Sourcing Checklist to ensure submittals within 48 hours
  • Ensure that there is clear communication between the Client Service Managers (Sales, Business Development) and the delivery/recruiting team, both onshore and offshore, to prevent issues and process deficiencies that can / will impact productivity and efficiency of delivery.
  • Capture, measure, and report against daily and weekly workstreams to ensure stakeholders are aware of progress and status.
  • Ensure that workstream items are documented within Bullhorn and client portals such as Fieldglass, Coupa, Workday and others defined by client
  • Participate with Account leaders in customer reviews and status meetings.
  • Work with stakeholders in a manner that is proactive and leads to a cycle of continuous improvement. 
  • Ensure that recruiting team is achieving their weekly / monthly activity goals and placement goals.
  • Capture and provide detailed statistics to allow in the development of accurate forecasting.
  • Work with Client Delivery Managers to develop and maintain org charts on accounts. Keep updated and discuss with the delivery team.

HOW YOU ARE QUALIFIED:

  • Full awareness and knowledge of end to end recruiting process of contingent labor programs and contract staffing
  • Superior organizational skills, thoroughness and attention to detail
  • Ability to proactively drive efficiencies and performance within direct report organizations
  • Superior skills with reporting and Bullhorn and other platforms to ensure highly effective data reporting for SLA’s and forecasting
  • Ability to stay focused in an environment that will feel chaotic based on noise level
  • Ability to clearly articulate to Client Service Managers where their coverage status stands and what expectations they should have from a daily and weekly basis
  • Ability to work with Client Service Managers in a peer level capacity, providing clarity of priorities and coverage

Personality Skills

  • Visibility – ability to be seen and present in the office to key stakeholders, peers, and delivery team. In office preferred with a hybrid team.
  • Naturally organized and list oriented
  • Ability to maintain rigor within this role and that of the team
  • Able to influence people
  • Team oriented and great delegator
  • Positive energy while driving competition
  • Ability to manage up, down and all around

 

 

Deliverables:

  • Executing 30-day, 90-day, and 6-month reviews to Delivery Team
  • Driving recruiters to metrics of success required; Prescreens, submittals; interviews
  • Maintain highest possible ranking in client accounts for meeting SLA’s and driving increased recruiter performance
  • Weekly reporting to executive team on output, challenges and resources needed to be successful 

 

Technical Skills:

  • 5+ years contingent staffing management experience
  • Knowledge of technology, marketing, accounting, and HR skillsets
  • Ability to create search string/Boolean strings to support delivery team
  • Ability to train and adopt the company’s business system
  • MS Excel; intermediate required
  • Bullhorn preferred

For more information, please visit www.accruepartners.com. 

#LI-AM1

  • Employee Type: Direct Hire
  • Location: Charlotte, North Carolina
  • Category: Work With Accrue!
  • Date Posted: 10/26/21
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