Director of Product Management, Checking in CHARLOTTE, North Carolina
Posted 10/21/21

THE TEAM YOU WILL BE JOINING:

  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

 

WHAT THEY OFFER YOU:

  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Excellent base salary plus bonus and market leading benefits package
  • Top-notch leadership committed to developing people

 

LOCATION

  • Charlotte, NC - 100% remote for now, then will sit on-site in Charlotte, NC when staff transitions back into the office after October

 

WHAT YOU WILL DO

The Director of Product Management will be responsible for the checking product value proposition.  This role will be responsible for driving consumer checking product growth, optimizing economics and overall quality.  This role will also collaborate with cross-functional teams to identify opportunities, develop concept solutions that drive profitability, improved product competitiveness, operational simplicity, and tangible business outcomes.  Critical to this role is a deep understanding of the deposits business, strong financial acumen, and ability to synthesize disparate concepts, information, and data to form opinions that will help shape and drive the business. This individual will need to have a thorough understanding of customer segments, consumer behaviors, product economics, product operations, servicing, payments and money movement, debit product platforms, as well as the broader competitive landscape to inform tactics and strategies.  The ideal candidate should have a deep understanding of deposit product specifics, fraud, legal, key regulations, product pricing, rate benchmarks, and market dynamics. Likewise, they should have a solid working knowledge of balance sheet dynamics, cost of funds and liquidity.  A strong understanding and working knowledge of key risk management practices, and risk framework appropriate for deposit products is also necessary.

  • Responsible for establishing product strategy, clearly articulating that vision to the organization, and ensuring alignment amongst resources (channel, technology, marketing, sales & service …) to deliver on business goals
  • Identify and define target customer, opportunity set, and competitive landscape (in alignment with broader bank strategy)
  • Responsible for defining product strategic direction, creating a “roadmap” (current state, target state, key activities, capabilities, deliverables, actions etc.)
  • Based on strategy, will identify, prioritize, and drive definition of scope, requirements, and necessary detail supporting the delivery of policy, features and capabilities that grow the business
  • Responsible for aligning product solutions to customers and defined customer segments (existing and prospect)
  • Ensure business partners have a clear understanding of product value (economics) and business objectives
  • Align necessary resources to define, scope, prioritize and execute work
  • Actively work as a solution team member, helping balance priorities, financial impact, and the end-to-end customer experience
  • Accountable for driving product level economics, NIE and product efficiency as well as integration across the platform
  • Develop merchandising and messaging strategies driving acquisition, customer engagement and product usage
  • Define measures and identify key performance trends in the portfolio
  • Responsible for key vendors, vendor management, SLA’s, pricing, and agreements
  • Work closely with vendors to manage performance, SLA's, contract dynamics, and overall relationship
  • Responsible for monthly business performance, assessing trends, opportunities, and developing forward looking outlook (NIE, Revenue, Balances, Customer growth)
  • Work closely with pricing team to position products to meet business goals
  • Responsible for first line risk, compliance, regulatory and legal aspects of deposit product

 

HOW YOU ARE QUALIFIED:

  • >15 years consumer financial product development and product management
  • Previous experience with human centered design principles & practices as well as practical experience with rapid concept development in an Agile environment
  • Previous experience with debit card management, P&L, performance management
  • Depth of knowledge in consumer behavior, digital trends, including key customer and competitor dynamics
  • Highly innovative with demonstrable success in business development and growth
  • Strategic thought leadership with strong critical thinking and analytical skills
  • Quantitative analytical skills to drive performance measurement & analysis, understand customer behaviors and usage, develop forward looking trends, and assess product level, platform level impact
  • Able to manage internal and external partners, addressing priorities and requirements of various stakeholders
  • An effective communicator, at all levels, and stakeholders 
  • Strong partnership focus, effective with indirect leadership of all levels, proven ability to work well with broad array of teams and organizations
  • Proven experience leading diverse teams including remote, able to define a vision, mobilize teams and engender followership, fostering collaboration

#LI-CC1

  • Employee Type: Direct Hire
  • Location: CHARLOTTE, North Carolina
  • Category: Information Technology
  • Date Posted: 10/21/21
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