Director of HR Shared Services- Virginia Beach, VA- Relocation Provided in Virginia Beach, Virginia
Posted 01/18/23
THE TEAM YOU WILL BE JOINING
• Identifies opportunities and develops strategies and solutions to continuously improve the quality of the HR Shared Services Center to support associates, reduce costs, and ensure compliance and consistency with company policies related to payroll and benefits programs
• HR Service Center Oversight: Oversees HR Services Center operations teams and functions in the HR, payroll, and HR technology initiatives
• Leadership and Management: Responsible for building an inclusive culture within the organization
• Leveraging effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team
• Partner with stakeholders and leadership to build long-term shared services strategy
• Organizational Design and Development: Defines all performance metrics and service level agreements across the function; identifies and implements organizational design and structure changes to support business initiatives or additional services transitioning to the HR Service Center
• Manage the team that partners with HRBPs/COEs for training, shadowing, documentation, resources mapping
• Reporting and Analysis: Provides strategic overview and reporting packages to executive leadership on operations teams including call, case and leave volumes
• Leverage dashboards to help report details, risks of ongoing transition status
• Stakeholder Engagement and Communications: Build a strong working relationship with HR (including COE) and business leadership
• Develop and implement communications strategy with HR partners to get alignment on cross-functional projects and increase customer service satisfaction
• Communicates with others within and outside of the job function and require ability to communicate with and influence executive leadership
• Quality Control Efforts: Delivering on an internal quality assurance program leveraging key metrics that helps measure performance against SLA's, volumes, customer satisfaction & quality
THE BACKGROUND THAT FITS
• Bachelor's degree or equivalent experience in Business Administration, Human Resources, Communications, or related field; or a combination of education and work experience that yields the minimally required knowledge, skills, and abilities
• 5 years of experience in Human Resources or Shared Services environment
•2 years of experience leading a team of service center associates
Process Improvement and HR Systems: Deep knowledge and skills in interpreting data analytics and trends to recommend solutions
• Advanced HR systems knowledge and the ability to test and troubleshoot systems
• Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness
#LI-LS1
- Acknowledged as one of the most well-respected and experienced companies in their services industry
- Over 45 locations across the United States
- Named 5000 Fastest Growing Companies and Best Place to Work
- Recognized for having unparalleled local market intelligence.
- The chance to join an energetic team with an open and collaborative atmosphere.
- Huge potential for growth - The company is committed to developing the next level of internal talent.
- Company that values family and commitment to one another
- Culture of caring people and creating winning solutions
• Identifies opportunities and develops strategies and solutions to continuously improve the quality of the HR Shared Services Center to support associates, reduce costs, and ensure compliance and consistency with company policies related to payroll and benefits programs
• HR Service Center Oversight: Oversees HR Services Center operations teams and functions in the HR, payroll, and HR technology initiatives
• Leadership and Management: Responsible for building an inclusive culture within the organization
• Leveraging effective recruiting, training, coaching, team building, and succession planning to build an engaged, diverse, high performing team
• Partner with stakeholders and leadership to build long-term shared services strategy
• Organizational Design and Development: Defines all performance metrics and service level agreements across the function; identifies and implements organizational design and structure changes to support business initiatives or additional services transitioning to the HR Service Center
• Manage the team that partners with HRBPs/COEs for training, shadowing, documentation, resources mapping
• Reporting and Analysis: Provides strategic overview and reporting packages to executive leadership on operations teams including call, case and leave volumes
• Leverage dashboards to help report details, risks of ongoing transition status
• Stakeholder Engagement and Communications: Build a strong working relationship with HR (including COE) and business leadership
• Develop and implement communications strategy with HR partners to get alignment on cross-functional projects and increase customer service satisfaction
• Communicates with others within and outside of the job function and require ability to communicate with and influence executive leadership
• Quality Control Efforts: Delivering on an internal quality assurance program leveraging key metrics that helps measure performance against SLA's, volumes, customer satisfaction & quality
THE BACKGROUND THAT FITS
• Bachelor's degree or equivalent experience in Business Administration, Human Resources, Communications, or related field; or a combination of education and work experience that yields the minimally required knowledge, skills, and abilities
• 5 years of experience in Human Resources or Shared Services environment
•2 years of experience leading a team of service center associates
Process Improvement and HR Systems: Deep knowledge and skills in interpreting data analytics and trends to recommend solutions
• Advanced HR systems knowledge and the ability to test and troubleshoot systems
• Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness
#LI-LS1
Employee Type: Direct Hire
Location: Virginia Beach, Virginia
Category: Human Resources
Date Posted: 01/18/23
