Director of Home Delivery Services- Final Mile in Taylorsville, North Carolina
THE TEAM YOU WILL BE JOINING:
A global luxury products company & retailer with record-breaking revenue
Executive commitment to digital transformation and eCommerce growth, with plans for expansion
Leadership fosters a culture committed to diversity, environmental & social responsibility, and professional development
A 2021 HRC Best Places to Work with a 100% rating
WHAT THEY OFFER YOU:
Established, stable corporate environment with an entrepreneurial, agile mindset
This newly created opportunity will allow for someone to create processes and drive productivity.
WHY THIS ROLE IS IMPORTANT:
The Director is responsible to lead the rapidly growing Final Mile division which includes managing cross-dock operations, home delivery teams, customer service initiatives, operational systems, and sales efforts.
Responsibilities include ownership of the day-to-day cross dock operations with an emphasis on continuous improvement of relationships with customers, independent contractors, and our employees.
The Director is expected to drive broad adoption of operating procedures with a focus on an unparalleled customer experience.
This individual will be expected to lead by example and exhibit passion for performance and operational excellence.
Devise, plan and implement operational strategies that will allow for a superior customer service experience coupled with accurate execution that will allow the division to be profitable and continue to scale
THE BACKGROUND THAT FITS:
Bachelor’s degree preferred
Equivalent prior position or well proven (5+) related experience