Director of Experience Design in Remote,
Posted 09/08/22

THE TEAM YOU WILL BE JOINING

  • Highly innovative manufacturing/distribution company with revenues in excess of $5B annually
  • Industry leading market influencer experiencing strong growth, both organically and inorganically
  • Forward thinking organization committed to investing in cutting edge technology and resources to support growth

WHAT THEY OFFER YOU

  • New Executive Leadership that is highly engaged offering both experience and knowledge - VERY collaborative work environment
  • See your impact on the business – a great opportunity to contribute at both strategic and tactical levels during a period of exciting change for the company
  • Dynamic employees with great morale, low turnover while offering growth opportunities

WHY THIS ROLE IS IMPORTANT

  • Help identify opportunities to improve customer experiences and collaborate with stakeholders to develop processes to improve them
  • This individual will work closely with the sales, strategy, contact center, digital, and marketing teams, as well as other business units to ensure experiences are designed with the customer’s needs in mind
  • This role requires hands-on strategy formulation, journey and concept design, sprint design and facilitation, knowledge of qualitative research methodology, familiarity with UX/UI, and partnering on implementation

THE BACKGROUND THAT FITS

  • 10+ years of experience working with quantitative and qualitative data through experience design or customer insights required 
  • Experience developing holistic, omni-channel experience design from concept to production
  • Hands on experience using Customer Journey Mapping software (i.e., UXPresia, CX Omni, Suite CX) required
  • Leadership experience required 
  • Logistics or Supply Chain Industry experience required 
  • Excellent analytical and problem solving skills, including strong statistical skills and knowledge of experimental design





#LI-JP1
  • Employee Type: Direct Hire
  • Location: Remote,
  • Category: Marketing
  • Date Posted: 09/08/22
Apply Today!
Apply Today!

Apply Today!

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