Director of Customer Success in Huntersville, North Carolina
Posted 05/24/21

THE TEAM YOU WILL BE JOINING:

  • Supply Chain & Technology leader redefining a consumer market with $60B in direct industry output (US)
  • Private-equity backed with massive transformation occurring across the company
  • Engaged leadership from Fortune 100 companies; creating a world-class company culture

WHAT THEY OFFER YOU:

  • Exciting career adventure - chance to be at the forefront of the business transformation and expected to play a key support role in the on-going process
  • Professional development; company is hiring A++ players across the company
  • Great exposure; this person will be building relationships at all levels including the executive team and C-level daily
  • Excellent benefits and work environment

WHY THIS ROLE IS IMPORTANT

  • Develop and lead a B2B SaaS customer success team, using actionable customer insights to scale and implement processes and best practices for client outcomes
  • Hire, train and mentor a team of customer success managers with a servant leadership mentality
  • Collaborate with product, tech, and sales to shape customer engagement strategy

THE BACKGROUND THAT FITS

  • 5+ years in B2B SaaS customer success leadership OR 5+ years in B2BB tire/automotive industry customer success leadership
  • Experience managing teams of 5-10
  • Proven experience leveraging business acumen, strong internal rapport, and consultative approach to client relationships
     

 

 

 

#LI-MA1

 

 

  • Employee Type: Executive Search
  • Location: Huntersville, North Carolina
  • Category: Corporate Support
  • Date Posted: 05/24/21
Apply Today!
Apply Today!

Apply Today!

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