Director of Category Operations in Charlotte, North Carolina
Posted 07/20/22


  • High-Growth services company headquartered in Charlotte, NC.
  • Industry leading holding company with a global footprint and diverse portfolio of brands.
  • Geared for 300% growth in the coming years by way of acquisition.
  • Culture: High-Energy, entrepreneurial, and collaborative environment that is focused on growth.
  • Strategic leadership that is hands-on and highly visible.


  • Fully remote position
  • Opportunity to be a part of a growing organization during an exciting time in their business.
  • High visibility role supporting multiple aspects of the business with exposure to senior leadership.
  • Opportunity for career advancement and continual professional development.
  • Competitive salary, high bonus potential, and great benefits.


The Director of Category Operations will be responsible for refining and executing the company's’ direct product sales strategy to its franchisees, corporate locations, and affiliated independent locations.


  • Manage the company's e-commerce platform, currently supplying paint, associated products, and engine oil/oil-related products to over 1000 locations, including:
  • Pricing strategy and implementation
  • Customer experience improvement
  • Growth initiatives, including increasing share of wallet and new customer acquisition (i.e., converting existing and new franchisees from local/other suppliers to use of the company's e-commerce)
  • Coordinate with IT and e-commerce vendors to address technical issues or improvements with the e-commerce platform
  • Lead the Inventory Sales customer service team, responding to order issues and coordinating on immediate issues with the procurement team and vendors
  • Exploration and testing of additional product categories and potential new selling channels to increase the company's product revenue
  • Coordination with Procurement on product assortment, promotion, and product margin
  • Develop reporting and KPIs on sales, margin, and other relevant metrics to drive performance of the department


  • Bachelor’s degree required, graduate degree in quantitative or commercially based discipline preferred.
  • 5 or more years of experience in category management, e-commerce, or other related field.
  • Strong analytical skills required.
  • Fluency in Microsoft Excel and PowerPoint required, technical experience with e-commerce platforms, large databases and ERPs preferred.
  • Experience building and managing a team preferred.
  • Business-savvy, creative approach to problem-solving.
  • Excellent written and verbal communication skills, strong interpersonal skills.
  • Ownership mentality, desire to learn, work independently and cross-functionally in a fast-paced environment.
  • Ability to identify and assess issues and provide sound recommendations consistent with good business practices.
  • A team player with excellent interpersonal skills.
  • Strong organizational and time management skills with the ability to work on multiple projects simultaneously.



  • Employee Type: Direct Hire
  • Location: Charlotte, North Carolina
  • Category: Corporate Support
  • Date Posted: 07/20/22
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