THE TEAM YOU WILL BE JOINING:

• Privately held construction sales and service organization experiencing high growth.
• Family oriented culture that welcomes a team player attitude.
• Financially healthy, solid company and very well established.
• Locations throughout the Southeast US.
• Highly diversified divisions.
• Top notch leadership and vision with outstanding reputation in Charlotte and in their industry.

WHAT THEY OFFER YOU:

• Friendly place to work, as evidenced by the number of long-term employees.
• From the CEO down, everyone is on a first-name basis.
• Dress is business casual and there is genuine respect for employees at every level.
• Various company functions and family events.
• Company leadership works hard to ensure two-way communications via an open-door policy, newsletters, lunchbox meetings, open forums, and more.

WHY THIS ROLE IS IMPORTANT:

• Field incoming support requests through ticketing systems, emails, and phone calls in an efficient manner.
• Administer exemplary customer service to end users.
• Handle issues and support requests and respond in a timely fashion.
• Deliver IT support for all users within the organization.
• Help with replacement of new equipment and technology.
• Perform software updates when needed and work with Network and Server Administration teams.
• Perform basic troubleshooting for Apple products, Windows 10, and Microsoft O365 and have the confidence to escalate to more advanced IT troubleshooting when needed.

• Detail-oriented, the ability to stay organized and complete tasks, and the interpersonal skills to communicate effectively to all levels up to the CEO.

THE BACKGROUND THAT FITS:

• 1-3 years of proven experience as a helpdesk technician.
• Strong interpersonal communication skills and customer service approach to working with end-users.
• Imaging and Deployment Services (Preferably experience with SCCM) 
• Experience with Active Directory, MS Office, Windows operating systems, O365, and other Microsoft Technologies.
• Extensive experience with desktop operating systems, including Windows 10 
• Ability to manage timelines, meet deadlines, and exceed expectations.
• Must have the ability to work effectively and patiently with end-users to understand their technical and operational needs.

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