Desktop Technician in Charlotte, North Carolina
Posted 01/24/22

THE TEAM YOU WILL BE JOINING:

  • Privately held construction sales and service organization experiencing high growth.
  • Family oriented culture that welcomes a team player attitude.
  • Financially healthy, solid company and very well established.
  • Locations throughout the Southeast US.
  • Highly diversified divisions.
  • Top notch leadership and vision with outstanding reputation in Charlotte and in their industry.

WHAT THEY OFFER YOU:

  • Friendly place to work, as evidenced by the number of long-term employees.
  • From the CEO down, everyone is on a first-name basis.
  • Dress is business casual and there is genuine respect for employees at every level.
  • Various company functions and family events.
  • Company leadership works hard to ensure two-way communications via an open-door policy, newsletters, lunchbox meetings, open forums, and more.

WHY THIS ROLE IS IMPORTANT:

  • Field incoming support requests through ticketing systems, emails, and phone calls in an efficient manner.
  • Administer exemplary customer service to end users.
  • Handle issues and support requests and respond in a timely fashion.
  • Deliver IT support for all users within the organization.
  • Help with replacement of new equipment and technology.
  • Perform software updates when needed and work with Network and Server Administration teams.
  • Perform basic troubleshooting for Apple products, Windows 10, and Microsoft O365 and have the confidence to escalate to more advanced IT troubleshooting when needed.
  • Detail-oriented, the ability to stay organized and complete tasks, and the interpersonal skills to communicate effectively to all levels up to the CEO.

THE BACKGROUND THAT FITS:

  • 1-3 years of proven experience as a helpdesk technician.
  • Strong interpersonal communication skills and customer service approach to working with end-users.
  • Imaging and Deployment Services (Preferably experience with SCCM) 
  • Experience with Active Directory, MS Office, Windows operating systems, O365, and other Microsoft Technologies.
  • Extensive experience with desktop operating systems, including Windows 10 
  • Ability to manage timelines, meet deadlines, and exceed expectations.
  • Must have the ability to work effectively and patiently with end-users to understand their technical and operational needs.

#LI-QM1

  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 01/24/22
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Apply Today!

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