Posted 07/19/23

THE TEAM YOU WILL BE JOINING:

Privately-owned real estate company; over $1B in assets
The company is a real estate firm that specializes in the development, construction, and management of commercial properties, including office buildings, retail centers, and industrial facilities.
They're committed to giving back to the communities where they operate.

WHAT THEY OFFER YOU:

In this role, you'll report directly to the IT Director
Open office environment with beautiful offices located near Uptown
Stable work environment with room for growth; many employees have been with company for 15 plus years

LOCATION:

WHY THIS ROLE IS IMPORTANT:

Responsible for supporting end-user I.T. desktops, notebooks, VoIP phones, handheld smart devices, printers and other hardware, operating systems and associated software.
Serves as primary help desk technician with the ability to troubleshoot issues throughout the company as well as maintain regularly scheduled maintenance cycles on end-user I.T. hardware and software.
Respond to, troubleshoot, repair and document resolution of all end-user I.T. hardware, operating system and software issues. Conduct responsibilities and duties with a high level of customer service. Determine root cause of end-user I.T. hardware and software issues
Efficient deployment of end-user I.T. hardware and software to individuals or large groups of individuals in local and local remote offices
Evaluate end-user I.T. hardware and software to determine its effectiveness for end-users
Regularly track, recommend and perform end-user hardware and software upgrades
Work with 3rd party support technicians to efficiently achieve end-user issue resolutions
Effectively troubleshoot end-user I.T. hardware and software issues in an individual setting
Contribute resolutions, answers and ideas to larger group of technicians.
Support local remote locations through company WAN and on-site visits.
Perform basic server level functions such as new user creation and folder and file permission settings
Create and maintain documentation
Participate in after-hours 24x7 on-call rotation for multiple locations.

THE BACKGROUND THAT FITS:

Bachelors degree in computer related area of study or equivalent work experience
5+ years’ experience working with and troubleshooting the following technologies:
3-5 years’ experience with technical customer service.
Microsoft Windows XP operating system and newer and associated software including, but not limited to Vista and Windows 7 (Industry certifications preferred: MCP, MCSE, etc.) in an environment with 50+ systems.
Microsoft Office 2003 and newer including, but not limited to Outlook, Excel, Word, PowerPoint, Project, Visio (Industry certifications preferred: MCP, MCSE, etc.)
Adobe Products including, but not limited to Reader, Illustrator, Photoshop
IBM PC hardware repair and upgrades including, but not limited to SATA and IDE hard drives, RAM, Intel and AMD CPUs, CD and DVD drives, keyboards, monitors, mice and other peripherals on desktop and notebook computers (Industry certifications preferred: A+, etc.)
Experience with Apple hardware, operating system and software preferred
Network printers, scanners and copiers
Trend Micro Anti-virus
Research In Motion Blackberry hardware, operating system and device and desktop software
Apple iPhones and iPad hardware, operating system and device and desktop software