THE TEAM YOU WILL BE JOINING

• A global leader of aluminum semi-products and solutions in industries such as aerospace, automotive, construction, packaging, and renewable energy and transportation.
• Sustainable company publicly traded on the NYSE - Our organization designs and manufactures advanced alloys and engineers solutions for a range of applications, such as cars, beverage cans, airplanes and more.
• Our advanced aluminum solutions for automotive components help global manufacturers produce lighter, safer, and more fuel-efficient vehicles, as well as extends the range of electric vehicles.
• 27 manufacturing sites in Europe, North America, and China. Our capabilities include extrusions and rolled products, automotive structural components, and recycling.

WHAT THEY OFFER YOU

• Our first priority is our people. Continuous innovation for a safer and more sustainable tomorrow.
• New challenges and great people with the opportunity to discover your future career path.
• Engaging in environmental and philanthropic activities with a focus on impacting the community.
• Strength in diversity to ensure every team member feels respected, included, and empowered.
• Small team with high visibility to impact the organization as a whole.
• Competitive compensation with a work-life balance.

LOCATION / SCHEDULE

• Van Buren Township, Michigan
• Monday - Friday (8am-5pm)

WHY THIS ROLE IS IMPORTANT

• Responsible for performing IT maintenance, troubleshooting technology, working closely in the IT infrastructure team.
• Deploying software and equipment updates and upgrades as needed.
• Troubleshooting various desktop situations and migrating data from old to new servers and computers.
• First line of contact for IT technical support with visibility up to the C-Suite.
• Autonomy with the ability to assist people throughout the United States.

THE BACKGROUND THAT FITS

• 2-4 years of desktop support experience in a hands on and people facing environment.
• Understanding of Microsoft Windows operating systems and technical support.
• Knowledge of network systems and security best practices.
• Experience troubleshooting hardware and software issues with executive level customer service.
• Ability to handle high-volume of complex tickets on a daily and weekly basis.
• Excellent customer service, communication, and interpersonal skills.

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