Desktop Support Technician in Belleville, Michigan
THE TEAM YOU WILL BE JOINING
A global leader of aluminum semi-products and solutions in industries such as aerospace, automotive, construction, packaging, and renewable energy and transportation.
Sustainable company publicly traded on the NYSE - Our organization designs and manufactures advanced alloys and engineers solutions for a range of applications, such as cars, beverage cans, airplanes and more.
Our advanced aluminum solutions for automotive components help global manufacturers produce lighter, safer, and more fuel-efficient vehicles, as well as extends the range of electric vehicles.
27 manufacturing sites in Europe, North America, and China. Our capabilities include extrusions and rolled products, automotive structural components, and recycling.
WHAT THEY OFFER YOU
Our first priority is our people. Continuous innovation for a safer and more sustainable tomorrow.
New challenges and great people with the opportunity to discover your future career path.
Engaging in environmental and philanthropic activities with a focus on impacting the community.
Strength in diversity to ensure every team member feels respected, included, and empowered.
Small team with high visibility to impact the organization as a whole.
Competitive compensation with a work-life balance.
LOCATION / SCHEDULE
Van Buren, Michigan
Monday - Friday (8am-5pm)
WHY THIS ROLE IS IMPORTANT
Responsible for performing IT maintenance, troubleshooting technology, working closely in the IT infrastructure team.
Deploying software and equipment updates and upgrades as needed.
Troubleshooting various desktop situations and migrating data from old to new servers and computers.
First line of contact for IT technical support with visibility up to the C-Suite.
Autonomy with the ability to assist people throughout the United States.
THE BACKGROUND THAT FITS
2-4 years of desktop support experience in a hands on and people facing environment.
Understanding of Microsoft Windows operating systems and technical support.
Knowledge of network systems and security best practices.
Experience troubleshooting hardware and software issues with executive level customer service.
Ability to handle high-volume of complex tickets on a daily and weekly basis.
Excellent customer service, communication, and interpersonal skills.