Desktop Support Specialist in New York, New York
Posted 04/21/22

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success, and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHY THIS ROLE IS IMPORTANT:

  • Working with callers and other help desk specialists to resolve normal and unusual information system problems.
  • Evaluating the efficiency of new tools and utilities used for help desk services.
  • Monitoring and categorizing incoming calls, analyzing frequently asked questions and defining procedures.
  • Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems.

THE BACKGROUND THAT FITS

  • High School Diploma or equivalent
  • Call center experience nice to have
  • Strong phone skills
  • Experience evaluating efficiency of various tools and utilities for help desk service
  • Employee Type: Contract
  • Location: New York, New York
  • Category: Information Technology
  • Date Posted: 04/21/22
Apply Today!
Apply Today!

Apply Today!

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