CX Product/Project Manager in Charlotte, North Carolina
Posted 10/26/21

AccruePartners values our contract employees and it is our intent to be a thought leader with regards to The Affordable Healthcare Act. Our contract employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K.

WHO OUR CLIENT IS:
• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:
• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

WHERE THE POSITION IS LOCATED:
• Charlotte, NC or Boston, MA

WHY THIS ROLE IS IMPORTANT:

  • Support the management of CX engagements- tracking resources, bandwidth, timelines, stakeholder lists, project delivery and status 
  • Support the delivery of key CX team deliverables including CX strategy presentations, Design System backlog management, and status updates and reporting 
  • Develop scalable and efficient processes and workflows to accommodate CX team deliverables across disciplines 
  • Oversee management and curation of team collaboration and archiving spaces, including Confluence, Miro, etc. 
  • Manage administrative tasks including research POs, distribution list management, scheduling, status reporting, etc 
  • Ongoing coordination of standing CX ceremonies: Design Crit, Monthly CX Update, etc 
THE BACKGROUND THAT FITS
  • 4+ years’ experience working within CX, UX or Product Design teams 
  • 3+ years’ experience using advanced project management skills - plan, organize, monitor, and control projects, ensuring efficient utilization of resources, to achieve project objectives. 
  • Strong partnership skills and ability to represent the Customer Experience team effectively, through communicating our mission, core function and engagement standards
  • Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
  • Possess a deep understanding of design operations across a complex design organization
  • Strong written and verbal communication skills, necessary
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Marketing
  • Date Posted: 10/26/21
Apply Today!
Apply Today!

Apply Today!

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