CW Contact Center Specialist in Parsippany, New Jersey
Posted 03/29/23
THE TEAM YOU WILL BE JOINING:
Required Skills:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
- Escalates/redirects customers to applicable in-house resources as necessary.
- Documents customer feedback and complaints.
- Maximizes cross-sales opportunities through customer profiling techniques.
- Identifies and promotes the company’s products to potential and existing customers.
- Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
Required Skills:
- No experience required
- Strong customer service experience
- Ability to promote the company’s products
- Ability to answer high volume inbound customer phone calls
Employee Type: Contract
Location: Parsippany, New Jersey
Category: Corporate Support
Date Posted: 03/29/23
