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My Ideal Position
Accounting and Finance
Work With Accrue!
My Ideal Location
District Of Columbia
CW Contact Center Specialist in Parsippany, New Jersey
THE TEAM YOU WILL BE JOINING:
Fortune 100 Financial Services Company
100-year history of dedication to customer satisfaction, success and growth
Tremendous growth and new business strategy leading to the need for new talent
Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
Culture: Excellent work environment that fosters collaboration
Growth: Ability to make an impact on the direction of the organization
Opportunity: Gain hands-on experience working with cutting-edge technology
Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Escalates/redirects customers to applicable in-house resources as necessary.
Documents customer feedback and complaints.
Maximizes cross-sales opportunities through customer profiling techniques.
Identifies and promotes the company’s products to potential and existing customers.
Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
THE BACKGROUND THAT FITS
No experience required
Strong customer service experience
Ability to promote the company’s products
Ability to answer high volume inbound customer phone calls
Parsippany, New Jersey
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