Customer Service Representative in Parsippany, New Jersey
Posted 12/21/21

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

 

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

 

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

 

WHERE THE POSITION IS LOCATED:

  • Parsippany, NJ

 

WHY THIS ROLE IS IMPORTANT:

  • Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Escalates/redirects customers to applicable in-house resources as necessary.
  • Documents customer feedback and complaints.
  • Maximizes cross-sales opportunities through customer profiling techniques.
  • Identifies and promotes company products to potential and existing customers.
  • Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.


THE BACKGROUND THAT FITS:
  • Excellent customer service skills
  • Great communication skills, both written and verbal
  • Employee Type: Contract
  • Location: Parsippany, New Jersey
  • Category: Corporate Support
  • Date Posted: 12/21/21
Apply Today!
Apply Today!

Apply Today!

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!