Customer Service Representative in Atlanta, Georgia
Posted 07/22/20

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance. 

 

THE TEAM YOU WILL BE JOINING:

  • High-Growth Publicly traded organization with revenues over $15B; highly diversified with over 45,000 customers and 100+ locations in North America
  • Highly acquisitive company is one of the fastest growing in North America; more than 84,000 employees at 229 locations globally
  • Multi-billion dollar business model that embraces a fast-paced and innovative culture with heavy growth by way of acquisition

WHAT THEY OFFER YOU:

  • Company offers upward mobility and promotion from within
  • Excellent benefits and team oriented work environment
  • Global company with an outstanding reputation and great tenure

WHERE THIS POSITION IS LOCATED:

  • Atlanta, GA

WHY THIS ROLE IS IMPORTANT:

  • Receive, route, resolve and properly close all HR inquiries
  • Create, triage, and resolve customer inquiries and requests
  • Perform daily review of open case cues, complete 20-30 inbound calls and 20-30 emailed cases per day
  • Assist customers in understanding HR systems, processes and procedures
  • Provide data entry support for new hire data, contingent worker information and employee personal data, fulfill employment verification requests if escalated
  • Participate in system testing and identification of system and user-interface issues

THE BACKGROUND THAT FITS:

  • Minimum high school diploma or GED equivalent, Bachelor’s degree preferred
  • Experience working in a Customer service role, Contact Center or HR department
  • Experience with SAP SuccessFactors or other HR systems
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to build strong cross-functional relationships and interact effectively with all levels of staff and management
  • Experience working remote 
  • Employee Type: Contract
  • Location: Atlanta, Georgia
  • Date Posted: 07/22/20
Apply Today!
Apply Today!

Apply Today!

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