Customer Service Rep II in Columbus, Ohio
Posted 05/09/22

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

WHO OUR CLIENT IS:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 30+ states
  • Rich history of growth and diversification

 

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership on an enterprise level
  • Stability: Emphasis on developing and retaining top talent

 

WHAT YOU WILL DO:

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Provide direction, guidance, and feedback to team members.
  • Adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
  • Identify and present opportunities for improved operational procedures inside and outside the department and on an ongoing basis.
  • Assist with training and auditing of department for adherence to establish policies and procedures.
  • Audit tickets and tasks to ensure adherences to company policies and procedures, reporting discrepancies back to the team Mangers for follow up.
  • Projects include complex problem resolution, applying practical application of the general and specific technical aspects of the job.

HOW YOU ARE QUALIFIED:

  • Customer service experience
  • Experience resolving low-complexity inquiries
  • Experience with auditing tickets and tasks
  • Employee Type: Contract
  • Location: Columbus, Ohio
  • Category: Corporate Support
  • Date Posted: 05/09/22
Apply Today!
Apply Today!

Apply Today!

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