Customer Insights Analyst in Huntersville, North Carolina
Posted 08/31/21

THE TEAM YOU WILL BE JOINING

  • Highly innovative manufacturing/distribution company with revenues in excess of $5B annually
  • Industry leading market influencer experiencing strong growth, both organically and inorganically
  • Forward thinking organization committed to investing in cutting edge technology and resources to support growth

WHAT THEY OFFER YOU

  • New Executive Leadership that is highly engaged offering both experience and knowledge, VERY collaborative work environment
  • See your impact on the business – a great opportunity to contribute at both strategic and tactical levels during a period of exciting change for the company
  • Dynamic employees with great morale, low turnover while offering growth opportunities
  • Remote flexibility (based in Charlotte, NC) Candidates accepted from SC, VA, GA, TN that are willing to travel onsite if needed

WHY THIS ROLE IS IMPORTANT

  • Supports production of primary and in-house customer and market research studies using both quantitative and qualitative research methodologies, including but not limited to: customer experience, consumer behavior/preference, customer segmentation, A/B concept testing, competitive intelligence.
  • independently collecting, analyzing and effectively sharing data related to customer loyalty, satisfaction, effort and overall experience quality.
  • designing and executing data gathering and analyzing structured and unstructured data (both solicited and unsolicited) from all points in the customer journey
  • oversee for an entire category of an insights study, such as text analytics or infographics, and dashboard design
  • Work cross-functionally with key parts of the business to use customer insights and design thinking methodologies to create, measure, and validate experiences that exceed expectations and deliver tangible business value

THE BACKGROUND THAT FITS

  • Bachelor's Degree in Business, Marketing, Market Research, Computer/Data Science, Statistics, Economics or related field of study
  • 3-4+ years of experience analyzing survey data working with quantitative data 
  • 2+ years of Medallia and Power BI experience or another VOC platform and/or Tableau
  • Proficiency using and working with survey platforms such as Alchemer (formerly SurveyGizmo), Qualtrics, Confirmit or similar
  • Remote flexible - Ability to travel onsite to Charlotte office as needed 
  • Must be authorized to work in the US and not require work authorization sponsorship








#LI-WG1
  • Employee Type: Direct Hire
  • Location: Huntersville, North Carolina
  • Category: Marketing
  • Date Posted: 08/31/21
Apply Today!
Apply Today!

Apply Today!

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