Customer Experience Copywriter (Bilingual English/Spanish) in Stamford, CT
Posted 02/08/23
THE TEAM YOU WILL BE JOINING:
WHY THIS ROLE IS IMPORTANT:
- Fortune 500 media and network communications company
- Dedication to providing quality service and value by exceeding customer expectations
- Expanding national footprint in 41 states
- Rich history of growth and diversification
- Culture: Environment of flexibility, success, and accountability
- Growth: Exceptional personal and professional growth potential
- Opportunity: High visibility to senior leadership
- Stability: Emphasis on developing and retaining top talent
- Stamford, CT
WHY THIS ROLE IS IMPORTANT:
- Actively and consistently supports all content creation, management, quality control and delivery of the breadth of Spanish-language and Bilingual communications.
- Support the Director in the implementation and centralization of content creation process enterprise-wide and assure consistency in order to provide a holistic customer-centric experience in the customer’s language of choice for customer-facing communications, agent, technician, customer service, and digital and non-digital communications.
- Update and maintain a universal Spanish-language glossary and checklists for consumers, category, and company terminology to ensure consistent tone/voice.
- Guide three agencies and establish a content ticket request tool for internal stakeholders with relevant timelines, QC procedures and standards
- Deliver relevant content from end-to-end customer experience for multiple digital service channels.
- Ability to read, write, speak, and understand English and Spanish.
- Strong customer service skills
- Written and verbal communication skills
- Communicate with all levels of management and company personnel
- Effective communication, leadership, and presentation skills
- Experience managing multiple projects while coordinating efforts across a variety of functional areas
- Knowledge of emerging digital trends and technologies
- Build strong working relationships with peers and project members
- Strong leadership and direction skills
- Problem-solving skills
Employee Type: Contract
Location: Stamford, CT
Category: Marketing
Date Posted: 02/08/23
