CRM Platform Manager in Fort Mill, South Carolina
Posted 09/02/20


  • Multi-billion-dollar manufacturer of specialty products known for creating new market spaces, segments and solutions that redefine markets
  • Strong R&D investing big dollars and allocating 1500 people - Awarded Excellence in Continuing Innovation by DuPont
  • Featured in Fortune Magazine’s World’s Most Admired Companies


  • Ability for growth and professional development
  • Insight into the company’s customers, products, and other divisions
  • High visibility; exposure to great leadership
  • Excellent benefits upon converting to a permanent employee


  • In collaboration with CRM Architect, CRM Business Relationship Manager and Enterprise Architects:
  • Drive continuous development/improvement of the CRM system ( in close coordination with the sales, marketing, customer solutions, and IT leaders
  • Develop and maintain governance for use of CRM system
  • Priority Scoring and Scoping - Vet and assign priority scores to enhancements
  • Coordination and Communication for Projects and Issues
  • Facilitate process meetings/workshops that involve eliciting process requirements and liaising with business stakeholders
  • Contribute toward Enterprise CRM strategy which includes Salesforce, but also several other enterprise technologies
  • Own and manage the day to day operation of the SFDC platform using internal and external resources
  • Define and develop SFDC environment strategy and change management
  • Maintain and report KPIs and SLAs
  • Manage CRM Service partner staff assigned to SFDC Operations
  • Manage, evaluate and develop SFDC technical team, continually invest in raising skill levels, increase velocity, quality and value of delivery
  • Plan and deliver continuous improvement of the SFDC platform, through the definition and measurement of key metrics


  • Minimum of 8 years’ experience working on CRM Solutions and at least 5 years on (Sales and Service cloud)
  • Prior experience working with Salesforce reporting, analytics, functional design and best practices
  • Working knowledge of business process related to Salesforce automation and Customer Relationship Management
  • Strong interpersonal and leadership skills - Prior experience as a team lead or manager preferred
  • Ability to build strong relationships with leaders and peers and communicate effectively throughout multiple levels within the organization
  • Strong business acumen
  • Extensive experience handling all aspects of CRM (Account, Contact, Opportunity management) and platform maintenance
  • Ability to organize multiple priorities and manage time effectively
  • Prior strong track record of mentoring and developing technical teams
  • Employee Type: Direct Hire
  • Location: Fort Mill, South Carolina
  • Date Posted: 09/02/20
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