Posted 04/26/23

THE TEAM YOU WILL BE JOINING:

Global leader in creating unforgettable customer experiences through its innovative in-store media solutions.
Cutting-edge services include music, messaging, digital signage, scent, and AV system solutions.
Operating in 100+ countries with 500,000+ subscribers, reaching 150+ million consumers daily.
Solutions cater to businesses of all sizes and create impactful experiences that drive customer loyalty and business growth.

WHAT THEY OFFER YOU:

Casual and creative work environment that fosters collaboration.
Hybrid work schedule for optimal work-life balance.
Small team environment giving you the ability to showcase your skills, demonstrate your initiative, and gain recognition.

Essential Job Functions and Responsibilities:

Manage a client portfolio that may vary in size based on business needs
Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow
Expedite timely payment via phone, email or collections letters while meeting required daily quotas
Interact with customers through direct collection call contact and emails
Respond to client inquiries regarding past due accounts, research and provide account information to client as necessary
Provide invoice copies and or statements to clients
Maintain accounts receivable past due balances at or below an acceptable level deemed by the Credit Control Leadership
For strategic accounts, coordinate the collection strategy and customer communication with account executives and credit leadership
Coordinate issue resolution with customers and internal departments to mitigate losses due to delinquency, billing discrepancies, and payment application
Utilize 3rd part billing portal, where applicable, to gather information relative to dispute resolution, invoice delays, and estimating expected payment dates/amounts

Knowledge/Skills/Abilities

High School diploma and minimum of 3 years’ experience in a high-volume AR department managing collections for customers of various sizes.
Ability to handle high volume – Approximately 50 tasks per day
Proven AR background managing high dollar, large volume strategic accounts
- Not necessarily call & collect, but rather dispute resolution collections (identifying and assisting in resolution of missing invoices, billing errors,
- Ability to reconcile a customer's payment history
- Ability to perform root-cause analysis (identify cause of issue and recommend steps to correct)
- Analytical mindset and initiative is a must
Excellent communication and relationship building skills
Excel is an absolute must (Mood lives and breathes everything in Excel)
Experience with customer billing portals (Coupa, Ariba, Service Channel, etc.)
Experience with Google suite is helpful but not mandatory (Mood uses Google rather than MS Office (Gmail, Google docs for internal spreadsheet sharing, Google drive)