Credit & Collections Specialist in Fort Mill, South Carolina
Posted 04/26/23
  • Global leader in creating unforgettable customer experiences through its innovative in-store media solutions.
  • Cutting-edge services include music, messaging, digital signage, scent, and AV system solutions.
  • Operating in 100+ countries with 500,000+ subscribers, reaching 150+ million consumers daily.
  • Solutions cater to businesses of all sizes and create impactful experiences that drive customer loyalty and business growth.
  • Casual and creative work environment that fosters collaboration.
  • Hybrid work schedule for optimal work-life balance.
  • Small team environment giving you the ability to showcase your skills, demonstrate your initiative, and gain recognition.
Essential Job Functions and Responsibilities: 
  • Manage a client portfolio that may vary in size based on business needs
  • Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow
  • Expedite timely payment via phone, email or collections letters while meeting required daily quotas
  • Interact with customers through direct collection call contact and emails
  • Respond to client inquiries regarding past due accounts, research and provide account information to client as necessary
  • Provide invoice copies and or statements to clients
  • Maintain accounts receivable past due balances at or below an acceptable level deemed by the Credit Control Leadership
  • For strategic accounts, coordinate the collection strategy and customer communication with account executives and credit leadership
  • Coordinate issue resolution with customers and internal departments to mitigate losses due to delinquency, billing discrepancies, and payment application
  • Utilize 3rd part billing portal, where applicable, to gather information relative to dispute resolution, invoice delays, and estimating expected payment dates/amounts
  • High School diploma and minimum of 3 years’ experience in a high-volume AR department managing collections for customers of various sizes. 
  • Ability to handle high volume – Approximately 50 tasks per day
  • Proven AR background managing high dollar, large volume strategic accounts 
    • Not necessarily call & collect, but rather dispute resolution collections (identifying and assisting in resolution of missing invoices, billing errors, 
    • Ability to reconcile a customer's payment history
    • Ability to perform root-cause analysis (identify cause of issue and recommend steps to correct)
    • Analytical mindset and initiative is a must
  • Excellent communication and relationship building skills
  • Excel is an absolute must (Mood lives and breathes everything in Excel)
  • Experience with customer billing portals (Coupa, Ariba, Service Channel, etc.) 
  • Experience with Google suite is helpful but not mandatory (Mood uses Google rather than MS Office (Gmail, Google docs for internal spreadsheet sharing, Google drive)
  • Employee Type: Contract to Hire
  • Location: Fort Mill, South Carolina
  • Category: Accounting and Finance
  • Date Posted: 04/26/23
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Apply Today!

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