CONTRACT: UX Designer III in Charlotte, North Carolina
Posted 09/21/21

CONTRACT OPPORTUNITY FOR A UX DESIGNER ROLE in CHARLOTTE, NC PAYING $44.62-64.91/HR. THIS IS A W-2 NON-EXEMPT POSITION.

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

WHAT THEY OFFER YOU:

  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Ability to drive change within the organization with a focus on advancement in technology and programs
  • Top-notch leadership committed to developing people

WHY THIS ROLE IS IMPORTANT
The scope of accountability for Interaction Designer may include--but is not limited to--interface design for storefront and authenticated areas and its affiliated sites & digital applications (e.g., smartphone/tablet apps); assisting in the production and maintenance of enterprise design style guides.
 

THE BACKGROUND THAT FITS
Principal Expectations:

  • Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface
  • Partner with customer care agents to fully understand their needs
  • Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience
  • Use Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
  • Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices
  • When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
  • Work with technology team to determine feasibility and implementation timelines
  • Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
  • Must be highly innovative and inspire commitment to a higher standard
  • Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions
  • Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.

Mandatory Expectations:

• 7-10 years’ experience as an Information Architect or UX Designer at an agency, retail or financial services institution

• 2 years’ experience designing customer care interfaces • 1+ year Salesforce / Salesforce Lightning experience

• Experience creating user flows, wireframes, and interactive prototypes

• Knowledge of the Adobe Creative Suite (Photoshop, Illustrator), Sketch, Axure and InVision preferred

• Experience in an e-commerce, media, or start-up environment with short interval release cycles is a plus

• Best-practices knowledge of WC3 and other web design standards

• Excellent understanding of usability/user centered design, UX methodology, interactive design principles and best practices, web accessibility, and corporate branding

• Excellent verbal and written communication skills

• Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions Education & Certification Requirements Bachelor’s degree.

• Minimum: 7-10 years’ experience in interaction design, information architecture, web design, usability, or related field.

 

 

  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 09/21/21
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