CONTRACT: UX Designer II in Charlotte, North Carolina
Posted 08/09/21

CONTRACT OPPORTUNITY FOR A UX DESIGNER in CHARLOTTE PAYING $36.50-44.80/HR . THIS IS A W-2 NON-EXEMPT POSITION.

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

WHAT THEY OFFER YOU:

  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Ability to drive change within the organization with a focus on advancement in technology and programs
  • Top-notch leadership committed to developing people
  • 100% remote until after Labor Day, then will transition to a hybrid schedule of 3-4 days on-site in the Charlotte office and 1-2 days remote 
  • Contract Opportunity with solid pay and benefit eligibility - client has the option to offer a direct hire/FTE position 

WHY THIS ROLE IS IMPORTANT

  • Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface
  • Partner with customer care agents to fully understand their needs
  • Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience
  • Use Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
  • Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices
  • Establish and document design standards that align with the overarching guiding principles of the agent experience.
  • Work with technology team to determine feasibility and implementation timelines
  • Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
  • Inspire commitment to a higher standard
  • Multi-task and adapt quickly to changing requirements and conditions
  • Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.

THE BACKGROUND THAT FITS 

Mandatory Skills

  • 3-5+ years experience as an Information Architect or UX Designer at an agency, retail or financial services institution
  • Bachelor’s degree. Minimum: 3-5+ years experience in interaction design, information architecture, web design, usability or related field.
  • 2 years experience designing customer care interfaces
  • 1+ year Salesforce / Salesforce Lightning experience
  • Experience creating user flows, wireframes, and interactive prototypes
  • Knowledge of the Adobe Creative Suite (Photoshop, Illustrator), Sketch, Axure and InVision preferred
  • Experience in an e-commerce, media, or start-up environment with short interval release cycles is a plus
  • Best-practices knowledge of WC3 and other web design standards
  • Excellent understanding of usability/user centered design, UX methodology, interactive design principles and best practices, web accessibility, and corporate branding
  • Excellent verbal and written communication skills
  • Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 08/09/21
Apply Today!
Apply Today!

Apply Today!

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