CONTRACT: Technical Support Analyst III in Charlotte, North Carolina
Posted 11/23/21

CONTRACT OPPORTUNITY FOR A TECHNICAL SUPPORT ANALYST in CHARLOTTE, NC. THIS IS A W-2 EXEMPT POSITION.

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

 

WHAT THEY OFFER YOU:

  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Ability to drive change within the organization with a focus on advancement in technology and programs
  • Top-notch leadership committed to developing people

 

WHY THIS ROLE IS IMPORTANT

The Technical Support Analyst is a skilled desk side technician to support internal user computing needs.  This person will need to quickly resolve any issues that arise on a user’s machine, including hardware, drivers, or software.

 

THE BACKGROUND THAT FITS
Principal Expectations:

  • Support internal users and executives
  • Support executives in a business professional environment
  • Tier 2 or Tier 3 support experience to resolve any end user computing issues coming through the ServiceNow Ticketing System
  • Handle the troubleshooting of complex issues
  • Help to image laptops and deploy/hook up new hire equipment (monitors, docks, etc.).

Mandatory Skills:

  • Office 365, Active Directory, SCCM, basic MAC support skills
  • Knowledge of:
    • operating systems and utilities, especially Windows 10 & Mac OS
    • networking
    • memory structure
    • buffers and registers
    • testing equipment
    • network application interfaces
    • hardware and software interfacing
    • operational needs regarding data communications
    • user needs analysis
    • data storage and security
    • agency rules/regulations and policies/procedures
    • computer hardware and software
    • applications and user systems
    • peripherals
    • computer assembly
  • Ability to follow through with problem resolution quickly and communicate status throughout resolution cycle
  • Ability to communicate information/ideas to others, electronically, telephonically, on paper, or in person
  • Ability to aid internal users, read, understand, and listen to communication from others
  • Ability to recognize a problem.
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 11/23/21
Apply Today!
Apply Today!

Apply Today!

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