CONTRACT: Technical Support Analyst III in Charlotte, North Carolina
Posted 10/04/21

CONTRACT OPPORTUNITY FOR A TECHNICAL SUPPORT ANALYST in CHARLOTTE, NC PAYING $23.08-33.57/HR. THIS A W-2 NON-EXEMPT POSITION.

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

  • Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
  • Named one of the top three fastest-growing banking brands in the U.S. in 2020.
  • Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

 

WHAT THEY OFFER YOU:

  • Fast paced, highly collaborative, teamwork-oriented environment
  • Make an immediate impact in this high visibility role
  • Ability to drive change within the organization with a focus on advancement in technology and programs
  • Top-notch leadership committed to developing people

 

WHY THIS ROLE IS IMPORTANT
The Technical Support Analyst handles the more complex internal and external end-user support issues. This role may provide work direction or mentorship on a project team or lower-level staff, to include performance management and associate development. The work is project-oriented and actual tasks must be defined by the Technical Support Analyst.
 

THE BACKGROUND THAT FITS
Principal Expectations:

  • Understands company goals and practices and applies them when resolving a variety of problems.
  • Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions. May interface with senior management to convey information.
  • Makes a commitment to ensure that a customer’s needs are met by taking personal responsibility for service and quality.
  • Appreciates that how each customer views satisfaction may vary depending upon their specific needs.
  • To the extent that it is reasonable, goes the extra mile to make sure that each individuals needs are met.
  • Follows up to monitor satisfaction/responds to additional requests/problems quickly.
  • Tailors the information to appeal to the level and interest of others and prepares for others questions or reactions.
  • Provides constructive feedback to the team, suggesting actions to improve individual and team performance.
  • Assists the team to accomplish its goals beyond his/her assigned work.
  • Outlines potential cost/savings outcomes of technology use.
  • Troubleshoots or addresses significant limitations or problems of technology applications.
  • Understands how ResCap operates and the interactions between departments and customer groups.

Mandatory Skills:

  • BS and 4 + years’ experience or equivalent
  • Ability to manage projects for effective customer system support
  • Ability to implement quality measures and tracking
  • Ability to resolve customer related technical issues
  • Knowledge of specific enterprise-wide IT platforms and applications
  • Ability to effectively communicate with customers to resolve their issues
  • Ability to mentor and provide work direction to project team members or lower-level staff.
  • Employee Type: Contract
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 10/04/21
Apply Today!
Apply Today!

Apply Today!

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