Contact Center Specialist II in NJ/NY, New Jersey
Posted 04/14/22

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHY THIS ROLE IS IMPORTANT:

  • Responsible for providing outstanding customer service to customers.
  • Answer inbound customer phone calls and works directly with customers to answer their questions
  • Strengthen existing customer relationships and assists with the prospecting of new business opportunities
  • Provide outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
  • Respond to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues,etc.)
  • Provide responses to customer inquiries based on pre-determined scripts and other response guidance tools
  • Escalate/redirect customers to applicable in-house resources as necessary.
  • Document customer feedback and complaints.
  • Maximize cross-sales opportunities through customer profiling techniques.
  • Identify and promote products to potential and existing customers

THE BACKGROUND THAT FITS

  • 2+ years of relevant background experience
  • Experience working in a contact center or similar
  • Excellent phone skills
  • Customer service background preferred
  • Employee Type: Contract
  • Location: NJ/NY, New Jersey
  • Category: Corporate Support
  • Date Posted: 04/14/22
Apply Today!
Apply Today!

Apply Today!

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