Complaints Analyst in Charlotte, North Carolina

Posted 11/02/23

AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.
THE TEAM YOU WILL BE JOINING:

Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
Dedicated to making financial progress possible for everyone.
National presence providing excellent service to over 60 million members.
Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
Having a healthy and happy team is their number one priority- family focused organization.
Free amenities, paid company trips and outings, competitive salary, and generous benefits.

WHY THIS ROLE IS IMPORTANT:

Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
Determine areas of strength or Business Execution opportunity within defined scope of work
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
Utilize independent judgment to guide moderate risk deliverables
Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

THE BACKGROUND THAT FITS

Ability to perform Root Cause Analysis within regulatory environment (UDDAP, Reg P, etc.)
Strong written communication skills to create written evidence and artifacts (must have strong grammar skills)
Proficiency in navigating enterprise, research, and resource information
Bachelor's Degree or equivalent experience