Client Solution Specialist in Lewisville , Texas
Posted 11/18/22

THE TEAM YOU WILL BE JOINING:

  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:

  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHY THIS ROLE IS IMPORTANT:

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.

 

THE BACKGROUND THAT FITS

Required Skills:

  • High school Diploma
  • College degree preferred
  • Call center experience
  • 1+ years of customer service
  • Communication skills
  • Tech savvy
  • Flexible schedule
  • Employee Type: Contract
  • Location: Lewisville , Texas
  • Category: Human Resources
  • Date Posted: 11/18/22
Apply Today!
Apply Today!

Apply Today!

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