THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
- Manages and supports Commercial Lending Operations (CLO) management systems by creating process maps, analyzing workflows and tasks, leads development of AOE and RQA trackers, conducts routine audits, and identifies opportunities for organizational/process improvement.
- Works directly with the organization’s subject matter experts to gain information needed to create comprehensive training programs. Coordinates subject matter expert participation in training delivery when necessary.
- Prepares the monthly Commercial Lending Operations Oversight deck
- Assists in creation and maintenance of CLO policies and procedures.
THE BACKGROUND THAT FITS
Required Skills:
- 3+ years of process analysis and/or continuous improvement
- Demonstrated technical writing experience (training, process maps, procedures, etc.)
- Ability to manage people and/or previous experience presenting to internal teams/customers
- Previous experience leading analysis and process Improvement efforts to gain improvements
- Previous facilitator/training experience in the financial services industry
- Experience working in financial services—Commercial Leasing/Lending is desired
- Proficiency in Adobe, Microsoft Word, Excel, Visio, and SharePoint
- Proven experience with process automation technologies
- Process thought driven
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
- Serve as the change manager for assigned initiatives / value streams and provide full lifecycle change management support from intake, assessment, and facilitation and execution of change management and adoption plans through reinforcement.
- Partners with a Sr. Director, Enterprise Practitioner, or works independently to develop and implement change plans, uses subsequent assessments to recommend course corrections and other appropriate tactics such as but not limited to:
- Complete change management assessments including sponsorship assessment
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Support and engage senior leaders
- Coach managers and supervisors
- Coordinate efforts with other specialists
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress, adjust plans as appropriate based on data
- Support change management at the organizational level, coach leaders to support change management at the individual level
- Develops comprehensive understanding of the business strategy and goals of the business segment(s) they support to ensure an appropriate change strategy is developed and implemented.
- Develops the means for measuring, reporting, and assessing change management effectiveness for specific supported programs and looks across a portfolio of stakeholder impacts. Seeks knowledge of current best practices in the industry and finds ways to innovate.
THE BACKGROUND THAT FITS
Required Skills:
- Bachelors Degree
- 3+ years of previous experience
- Proven experience creating strategies to influence senior business leaders in sponsoring and leading change management
- Knowledge and understanding of personal and organizational change processes
- Strong leadership organizational change management skills
- Proven ability to work independently and in a highly collaborative environment
- Strong written and verbal communications
- Strong skills in facilitation, presentation, training, organization, and planning
THE TEAM YOU WILL BE JOINING:
- PE-backed consumer services company with over 100+ locations and counting across the Southeast
- Incredible C-Suite fostering a cohesive, results-driven culture
- Making their mark by creating best-in-class service and experience as they rapidly expand
WHAT THEY OFFER YOU:
- Executive visibility, autonomy, and empowerment to do it what it takes to “make it happen”
- Exposure to PE, Board, and other C-Suite providing upward mobility opportunities and professional development learning from a proven exec team
- Competitive compensation and bonus packages with great benefits, PTO, 401k match of 4%
LOCATION:
- Charlotte, NC
WHY THE ROLE IS IMPORTANT:
- Develop and manage project plans that work cross-functionally between construction, facilities, marketing and other departments
- 70% project management and 30% strategic sourcing and procurement
- Responsible for project deadlines and completion
- Communication between leadership team and field team
- Provide leadership team status updates on ongoing projects
THE BACKGROUND THAT FITS:
- Multi-site retail experience, at least 200 sites
- Strong technical skills, ability to navigate through multiple systems.
- Strong communications skills
- Ability to travel up to 20% of the time
#LI-KJ1
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
THE BACKGROUND THAT FITS
- Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
- Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
- Establishes project plan and monitors progress and performance against this plan.
- Monitors the status of projects including cost, timing, and staffing.
- Identifies and resolves obstacles to completing project on time and to budget.
- Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
- Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
- Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
Required Skills:
- 5+ years of previous experience
- Strong organizational skills
- Anility to conduct project meeting and prepare regular report
- Strong project management skills
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
THE BACKGROUND THAT FITS
- Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
- Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
- Establishes project plan and monitors progress and performance against this plan.
- Monitors the status of projects including cost, timing, and staffing.
- Identifies and resolves obstacles to completing project on time and to budget.
- Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
- Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
- Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
Required Skills:
- 5+ years of previous experience
- Strong organizational skills
- Anility to conduct project meeting and prepare regular report
- Strong project management skills
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
THE BACKGROUND THAT FITS
- Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
- Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.
- Establishes project plan and monitors progress and performance against this plan.
- Monitors the status of projects including cost, timing, and staffing.
- Identifies and resolves obstacles to completing project on time and to budget.
- Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
- Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.
- Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.
Required Skills:
- 5+ years of previous experience
- Strong organizational skills
- Anility to conduct project meeting and prepare regular report
- Strong project management skills
THE TEAM YOU WILL BE JOINING:
- Fortune 500 manufacturing and technology organization with significant investment in R&D and Innovation
- Rich history with over 150 years of significant growth and innovation
- Expanding global footprint in North America, South America, Europe and Asia
- Industry leader within all 8 divisions and leader in each
- Known for growing talent internally and promoting internally
WHAT THEY OFFER YOU:
- Culture: Highly collaborative, teamwork-oriented environment
- Growth: Make an immediate impact in this high visibility role
- Opportunity: Ability to drive change within organization with a focus on process improvement
- Stability: Strong executive leadership team investing in its talent and elevating the global footprint
WHAT YOU WILL DO:
- Lead the implementation of changes to systems or processes based on new company policies or procedures; this includes leading Customer Services’ transition to SAP in the region
- Monitoring, analyzing, and collecting data on the flow of end-customer and distributor orders and for the resolution of issues either together or individually by partnering with CS, Distribution, Supply Chain, and customers
- Review orders submitted reports daily and resolve issues preventing entry into ERP
- Review hold reports daily and resolve issues that are adversely impacting our ability to ship product
- Review open order reports daily and resolve issues that are adversely impacting our ability to ship product
- Review distributor reconciliation analysis reports and update orders in ERP to resolve imbalances
- Lead the implementation of changes to systems or processes based on new company policies or procedures; this includes leading Customer Services’ transition to SAP in the region
- Investigate and resolve any data discrepancies in a timely manner and present findings to management
- Identify trends and exception outliners, identify root cause.
- Make recommendation to improve reporting and processes
- Monitoring customer accounts to identify problems and resolve issues before they become serious problems for the company
- Assist with internal technical support and special projects as needed
- Handle incoming high order volume received via phone and email.
- Handle high volume of Case Management related to inquiries and orders in SalesForce.com
- Interact daily with internal/external contacts using multiple systems to ensure accurate information.
THE BACKGROUND THAT FITS:
- 2+ years of cross functional commercial or customer service experience
- Proven experience working in high volume (phone, case and order entry volume), fast-pace environment and ability to stay calm in face of adversity
- Strong verbal and written communication skills
- Proficiency with Word, Excel, E-mail, Web
- Ability to type at a 50-WPM average.
- Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
- Able to meet or exceed Department Metrics.
- Must be adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
-
THE TEAM YOU WILL BE JOINING
- Boutique medical office serving the Charlotte community
- A group of caring individuals passionate about health and wellness
WHAT THEY OFFER YOU
- Calm, spa-like atmosphere to work in
- Small, welcoming office environment where the team supports each other and works together
- Opportunity to work with a widely trusted and accomplished office
-
WHAT YOU WILL DO:
- Successfully Manage and operate a specialized medical practice.
- Accountable for planning, leading and directing day to day clinic operations
- oversees the order and inventory of all medical and office supplies
- Ensures compliance with HIPPA, OSHA, State and Federal regulations and standards
- Maintains Physician and clinic calendar and staffing
- Resolves administrative and operational issues including the maintenance of clinic property, computer systems and installed software.
- Manage, select, and train all staff
HOW YOU ARE QUALIFIED:
-
- 3-5 years in a professional work environment
- Must be high energy and exceptionally organized
- Professional manner and ability to connect with clients
- #LI-AS1
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
- Performs basic asset management operational processes including trade processing, settlements, and securities transfers, ensuring quality, accuracy, and completeness.
- Researches basic investment account issues and resolves routine issues.
- Examines documents for missing or invalid data.
- Monitors investors accounts and coordinates with custodians and external managers.
- Prepares financial statements and performance reports for investors.
- Maintains compliance documentation to help ensure compliance with investment restrictions, laws, Securities & Exchange Commission (SEC), and tax codes.
- Business process support
- Policy compliance tracking
- Data quality and remediation
- Standardization of processes
- Contribute to projects across 5 real estate sectors
- Communication with various stakeholders
- Process improvement
- Understand and act within company values
- Collaborate with cross functional groups
THE BACKGROUND THAT FITS
Required Skills:
- Strong organizational skills
- Ability to work to fixed deadlines
- Detail oriented
- Diligent follow up
- Ability to manage multiple tasks and projects at once
- Written and verbal communication skills
- Knowledge and understanding of operational risks
- Strong IT skills, particularly in Excel, Yardi preferred
THE TEAM YOU WILL BE JOINING:
- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success, and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
WHAT THEY OFFER YOU:
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
WHY THIS ROLE IS IMPORTANT:
- Assisting in designing, implementing, and maintaining litigation databases; following document management procedures.
- Liaising with outside counsel to help ensure compliance and accomplish goals.
- Supporting technical litigation needs of organization and training corporate attorneys and paralegals on litigation technology.
- Assisting in the preparation of documents or exhibits for trial.
THE BACKGROUND THAT FITS
Required Skills:
- Ability to assist in reviewing client facing and internal documents for the organization’s key strategic initiative, following document management procedures.
- Proven experience developing a database for records management
- Ability to document updates while working closely with the project stakeholders
THE TEAM YOU WILL BE JOINING:
- Fortune 500 media and network communications company
- Dedication to providing quality service and value by exceeding customer expectations
- Expanding national footprint in 41 states
- Rich history of growth and diversification
WHAT THEY OFFER YOU:
- Culture: Environment of flexibility, success, and accountability
- Growth: Exceptional personal and professional growth potential
- Opportunity: High visibility to senior leadership
- Stability: Emphasis on developing and retaining top talent
WHY THIS ROLE IS IMPORTANT:
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
- Request additional caller documentation when required for investigation.
- Complete investigation/documentation and provides communication back to the caller.
- Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.
- Evaluate, process, and document fraud, identity theft and customer validation claims.
- Exceed customer expectations by understanding their specific requirements and impact.
- Utilize defined metrics for tracking and reporting.
- Adapt procedures, processes, tools, equipment, and techniques to accomplish the
- requirements of the position.
- Assist team leader/managers with escalated calls, emails, and corporate escalations.
- Identify and present opportunities for improved operational procedures inside and outside the department to team leaders and managers on an ongoing basis.
- Collect, research, and validate data against relevant guidelines.
- Perform other duties as requested by supervisor.
THE BACKGROUND THAT FITS
- 3+ years of previous experience
- Knowledge and understanding of:
- Cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
- Billing cycles and cross divisional procedures
- Fraud operations, policies, and procedures
- Data analysis skills
- Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high-volume environment
- Strong verbal, written and interpersonal communication skills to communicate effectively and professionally with internal and external customers
- Ability to maintain confidentiality
- Proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint)
- Proven knowledge and understanding of the ICOMS and/or CSG billing systems
- Self-starter possessing the ability to work independently while supporting a team environment
- Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
- Must possess self-motivation, accuracy, problem solving skills and the ability to perform effectively in a fast-paced multi-tasking environment
#LI-BR1
THE TEAM YOU WILL BE JOINING
- A leading provider in services and technology.
- Leading edge technology coupled with customized solutions enables them to provide world-class service to their clients.
- Exposure to top technologies and the ability to build solutions for healthcare providers.
WHAT THEY OFFER YOU
- Exciting new leadership that previously lead innovation at well-known technology organizations.
- Client offers a challenging yet dynamic environments that yields internal promotion and upward mobility.
- Chance to join a growing organization on the cutting edge of technology.
- Remote role but must reside in assigned territory.
- Company car, fuel, all travel and meals are covered.
WHY THIS ROLE IS IMPORTANT
- 80% service and 20% sales duties, or as previously determined by manager. (These percentages may vary by several factors including territory, market share and available opportunities.)
- Schedule meaningful sales appointments to promote Rx Returns and Compliance Solutions offerings; effectively present to and close sales opportunities to hospital and independent retail pharmacies.
- Interface with customers on a professional level, handling concerns and providing education on all services and regulatory compliance issues.
- Travel to scheduled locations throughout assigned territory, servicing pharmacies by facilitating the pharmaceutical returns process. Ensure the customer has all tools needed for proper return of products.
- Prospecting and up selling products and solutions to the current customer base.
- Responsible for accurately inventorying all controlled substances and completing proper DEA documentation as required by law.
- Prepare and package the returns shipments consistent with the company procedures and requirements.
- Accurately prepare all internal documentation such as itineraries, supply requisitions and expense reports and submit according to established procedures.
- Perform miscellaneous administrative duties such as email, phone calls, CRM maintenance and follow up as needed.
- Ensure compliance with company Injury and Illness Prevention program.
THE BACKGROUND THAT FITS
- Associate Degree, Bachelor’s Degree preferred.
- 2 or more years of experience in sales and territory management or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the job responsibilities.
- Intermediate experience in all Microsoft and Google product suites.
- Salesforce or other CRM- based tool experience preferred.