Business Analyst / CRM Administrator in Charlotte, North Carolina
Posted 06/10/22
THE TEAM YOU WILL BE JOINING:
Large, well-established international consumer products company with a large, growing presence in the greater Charlotte market
Recognized for having one of the most iconic brands in their industry as well as a deep heritage of performance, compelling innovation, and product diversification
Leadership has in-depth industry knowledge and expertise; very committed to the business, its customers, and its product, but most importantly it’s people
A fun, fast-paced, and innovative working environment with a philosophy of developing and investing in talent
WHAT THEY OFFER YOU:
Opportunity to be a part of a growing, innovative team
Open door policy and collaborative team that welcomes, and strongly encourages creativity and new ideas
Chance to gain valuable experience in the consumer goods products industry
Fun, lively company campus for individuals who would like to be in office but flexibility of hybrid work schedules
Job Description
THE TEAM YOU WILL BE JOINING:
Large, well-established international consumer products company with a large, growing presence in the greater Charlotte market
Recognized for having one of the most iconic brands in their industry as well as a deep heritage of performance, compelling innovation, and product diversification
Leadership has in-depth industry knowledge and expertise; very committed to the business, its customers, and its product, but most importantly it’s people
A fun, fast-paced, and innovative working environment with a philosophy of developing and investing in talent
WHAT THEY OFFER YOU:
Opportunity to be a part of a growing, innovative team
Open door policy and collaborative team that welcomes, and strongly encourages creativity and new ideas
Chance to gain valuable experience in the consumer goods products industry
Fun, lively company campus for individuals who would like to be in office but flexibility of hybrid work schedules
WHY THIS ROLE IS IMPORTANT:
Drive process improvements by following a System Development Lifecycle process, including business process analysis, requirement gathering sessions, solution design, unit and user testing, user training and post production support
Diagnose and resolve Salesforce Sales & Service Cloud technical and functional issues
Keep current with functional enhancements and Salesforce administrative best practices
Recommend sustainable processes that support departmental goals and subscribe to IT strategy and enterprise architecture
THE BACKGROUND THAT FITS:
2-3 years’ experience in an administration support role for Salesforce Sales & Service Cloud; certification a plus
Excellent report development and data analytical tool skills, preferably in SQL, Power BI or Excel
Exposure to data integration tools; Boomi, SSIS or Data Factory is a plus
Ability to thrive under pressure, meet deadlines, and adapt to shifting responsibilities, priorities, and challenge