Bilingual Mobile Communications Manager in Stamford, CT
Posted 10/17/22

THE TEAM YOU WILL BE JOINING:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 41 states
  • Rich history of growth and diversification

WHAT THEY OFFER YOU:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership
  • Stability: Emphasis on developing and retaining top talent

WHERE THIS POSITION IS LOCATED:

  • Stamford, CT

WHY THIS ROLE IS IMPORTANT:

  • Actively and consistently, support all efforts to simplify and enhance the customer experience.
  • Lead the creation and delivery of engaging support content that both captures the customer’s interest and allows them to self-service with little effort.
  • Manage the development of retail content and collateral to be featured across Spectrum Retail Stores.
  • Work with Marketing and external agencies to produce all relevant content and videos.
  • Leverage a foundational knowledge of Charter’s products and relationships with subject matter experts to review and edit content, making certain it is accurate and relevant.
  • Collaborate with Marketing and Product to ensure a consistent brand tone in all customer communications.
  • Deeply engage with the Customer Care and Product teams to identify current customer pain points and quickly develop new content, particularly as part of new product introductions.
  • Support service alerts with the timely delivery of critical information and tips for affected customers.
  • Write clear and persuasive copy for different media platforms.
  • Revise, edit and proofread content according to style and guidelines.
  • Work directly and effectively with business leads and designers in collaboration to develop and improve copy and participate in team collaboration and peer content sessions.
  • Collaborate with publishing team on business requirements for publishing tools (Content Management System).
  • Communicate effectively with team members to seek information and resolve questions regarding any aspect of projects.
  • Must have knowledge of standard concepts, practices, and procedures of writing copy for print, Web, and audio-visual media.
  • Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business.
  • Other duties as requested.

 

THE BACKGROUND THAT FITS

  • Ability to read, write, speak and understand English and Spanish.
  • Experience in English and Spanish-language content development/copy editing/writing, proofing, QC and developing content/programs to improve customer experience
  • Project management experience
  • Ability to multi-task and handle large volume of projects and demanding deadlines
     
  • Employee Type: Contract
  • Location: Stamford, CT
  • Category: Marketing
  • Date Posted: 10/17/22
Apply Today!
Apply Today!

Apply Today!

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