THE TEAM YOU WILL BE JOINING:

• Largest publicly traded logistics company in North America and the second largest third-party contract logistics provider globally
• 97,000 employees,1,500 locations, and over 50,000 customers in 30 countries and operating with 800 warehouses with 200 million sq. ft. of space
• Portfolio includes less-than-truckload (LTL), freight brokerage, last mile, intermodal, drayage and global forwarding services
• Multi-billion dollar business model with a fast-paced and innovative culture with heavy growth by way of acquisition

WHAT THEY OFFER YOU:

• Company offers upward mobility and promotion from within
• Excellent benefits and team oriented work environment
• Global company with an outstanding reputation and great tenure

WHY THIS ROLE IS IMPORTANT:

• Track account uploads with vendors for FSA, commuter, and HSA plans, prepare and audit payment files and ensure accounts are funded timely and accurately; research any discrepancies
• Review and research medical or dental escalations and coordinate resolution carriers
• Provide support on data file issues between TPA, carriers and XPO related to eligibility, enrollment, COBRA and other employee events
• Monitor and manage case resolution within performance standards and regulatory compliance; reduce time to resolve complex inquiries
• Participate in system testing and identification of system and user-interface issues  
• Cross train benefit colleagues to provide back up as needed
• Assist benefit team with special projects and ad hoc requests; involvement in escalated cases when needed

BACKGROUND THAT FITS:

At a minimum, you’ll need:

• Bachelor's degree in Business, HR or a related field or equivalent related work or military experience
• 2 year of experience in a benefits role
• Experience in benefits processes and regulations (FMLA, HIPAA, IRS regulations, etc.)
• Proficiency in Microsoft Office, including Excel
• Knowledge of HR and benefits systems 

It’d be great if you also have:

• 4 years of experience in HR or a related field; 2 years of experience in a benefits role 
• Experience working in a shared services organization 
• Ability to work well in a team environment; strong relationship management skills with a customer focus
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills 
• Outstanding process and query management skills