THE TEAM YOU WILL BE JOINING: 

• Leading Non-profit organization that inspires philanthropy and focuses on strengthening companies across the national footprint 
• 50 years of history with a strong financial portfolio; over $3bn in charitable assets
• a civic leader and philanthropic partner to help individuals, nonprofits and companies bring their charitable visions to life

WHAT WE OFFER YOU:

• Exposure to executive leadership with proven performance and demonstrated success
• Excellent culture and beautiful offices in a thriving area in Charlotte
• Ability to play with new technologies and be exposed to cutting edge tools

LOCATION:

• Charlotte, NC - Uptown (On-site)

WHY THIS ROLE IS IMPORTANT:

• Provide Level 1 AV and IT support the organization 
• Support will primarily involve ensuring that the event space and conference room AV equipment is in working order daily. 
• Secondary duties include hardware and software support for laptops & printers.
• Role will also involve thinking about the future needs of the company in the AV space and working with our vendors and partners to realize that vision.
• This is an onsite job Monday to Friday at the office in uptown charlotte.

THE BACKGROUND THAT FITS:

• 1+ years of experience in ticket driven support environment with strong troubleshooting and break-fix experience. 
• High School Diploma required. Bachelors degree preferred. 
• Audio Visual equipment experience a must, specifically trouble shooting AV equipment issues, and escalating issues to vendors on an as-needed basis. 
• Experience troubleshooting Zoom, Teams and/or WebEx issues a must.
• Experience supporting internal laptops, printers and associated support issues. 
• Strong customer service skills, including written and oral communication abilities. 
• Strong attention to detail and excellent time management skills. 
• Experience in basic networking.
• Experience with Crestron, Lutron and Mersive would be a plus.
• Experience with maintaining AV equipment for an event-based company a plus.