Associate Partner Success Manager in Charlotte, North Carolina
Posted 04/05/22

THE TEAM YOU WILL BE JOINING:

  • Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
  • Dedicated to making financial progress possible for everyone.
  • National presence providing excellent service to over 60 million members.
  • Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

  • Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
  • Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
  • You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
  • Having a healthy and happy team is their number one priority- family focused organization.
  • Free amenities, paid company trips and outings, competitive salary, and generous benefits.
WHY THIS ROLE IS IMPORTANT:
  • Our client's new digital banking platform is looking to add a Partner Success Manager to their team to prioritize and own multiple cross functional end-to-end work streams to ensure projects are executed with precision and delivered on time. Teams include external partners, Marketing, Legal/compliance, Member Support, Fraud and Product
  • Build rapport with our partners, establishing trust and strong working relationships
  • Own and enhance existing processes with internal and external teams
  • Track project status, reports, action items, and communicate the status of projects to all stakeholders
  • Lead meetings and calls, ensuring all stakeholders are prepared with clear agendas and materials to achieve desired meeting outcomes; capturing and tracking follow ups and action items
  • Partner with cross functional counterparts to troubleshoot and resolve and partner incidents, outages, or issues reported
  • Escalate and communicate clear expectations with partners and internal stakeholders when appropriate
  • Delegate projects to teams and partners as necessary, ensuring delivery against timelines and priority is maintained and communicated
  • Work with the rest of the partnerships team to stay aligned with overall partner management strategies, economics, contracts, and process improvements
THE BACKGROUND THAT FITS:
  • 3+ years of project and/or partner management experience (fintech or project management exposure a plus)
  • Strong communication and presentation skills, both written and verbal; confidence in leading cross-functional team meetings to achieve results
  • Exceptional professional judgment and strong sense of navigating relationship complexity
  • Strong problem-solving skills and thrives in fast paced environment
  • Employee Type: Contract to Hire
  • Location: Charlotte, North Carolina
  • Category: Corporate Support
  • Date Posted: 04/05/22
Apply Today!
Apply Today!

Apply Today!

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