THE TEAM YOU WILL BE JOINING:

• Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
• Dedicated to making financial progress possible for everyone.
• National presence providing excellent service to over 60 million members.
• Vibrant work environment with a culture founded on collaboration and good energy.

WHAT THEY OFFER YOU:

• Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
• Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
• You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
• Having a healthy and happy team is their number one priority- family focused organization.
• Free amenities, paid company trips and outings, competitive salary, and generous benefits.

• Our client's new digital banking platform is looking to add a Partner Success Manager to their team to prioritize and own multiple cross functional end-to-end work streams to ensure projects are executed with precision and delivered on time. Teams include external partners, Marketing, Legal/compliance, Member Support, Fraud and Product
• Build rapport with our partners, establishing trust and strong working relationships
• Own and enhance existing processes with internal and external teams
• Track project status, reports, action items, and communicate the status of projects to all stakeholders
• Lead meetings and calls, ensuring all stakeholders are prepared with clear agendas and materials to achieve desired meeting outcomes; capturing and tracking follow ups and action items
• Partner with cross functional counterparts to troubleshoot and resolve and partner incidents, outages, or issues reported
• Escalate and communicate clear expectations with partners and internal stakeholders when appropriate
• Delegate projects to teams and partners as necessary, ensuring delivery against timelines and priority is maintained and communicated
• Work with the rest of the partnerships team to stay aligned with overall partner management strategies, economics, contracts, and process improvements

• 3+ years of project and/or partner management experience (fintech or project management exposure a plus)
• Strong communication and presentation skills, both written and verbal; confidence in leading cross-functional team meetings to achieve results
• Exceptional professional judgment and strong sense of navigating relationship complexity
• Strong problem-solving skills and thrives in fast paced environment