AccruePartners values our contract and consulting employees. We offer a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

THE TEAM YOU WILL BE JOINING:

• Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
• Named one of the top three fastest-growing banking brands in the U.S. in 2020.
• Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered.

WHAT THEY OFFER YOU:

• Fast paced, highly collaborative, teamwork-oriented environment
• Ability to drive change within the organization with a focus on advancement in technology and programs
• Top-notch leadership committed to developing people

WHAT YOU WILL DO

• Provide exceptional customer support via the ticketing system and phone
• Detect events promptly using monitoring tools
• Mitigates DDoS attacks to protect customers and shared infrastructure
• Document planned and unplanned network events in appropriate tracking and turnover systems
• Troubleshoot and resolve network events and create event documentation accordingly
• Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution
• Escalate support requests to next level engineers and communicate with Incident Management as appropriate

THE BACKGROUND THAT FITS

• Minimum of three years of data center networking experience.
• Experience with Arista and Aruba network switches
• Experience with NetScaler platform.
• Experience with F5 VPN solutions.
• Advanced troubleshooting and communication skills to describe issues to a technical and non-technical audience.
• Experience with ticketing systems such as ServiceNow.