Application Support Analyst, HCM in Charlotte, North Carolina
Posted 11/15/22
  • Publicly traded company and world leader in amusement parks and water parks
  • More than 150 years of growth and expansion with now over 28 million guests. Average tenure of company employees is at 7 years.
  • Innovative partnerships with well-known brands and strong impact on the community
  • Word class talent of collective amusement park experience delivering results and dedication to commitment and loyalty
  • Free seasonal admission and food and merchandise discounts at certain parks and waterparks across North America.
  • Well-structured training and opportunities to learn new things in a fun and exciting industry.
  • An organization that invests in their employees, partners with the community, and respects the environment.
  • Values their employees with a focus on perks and giving back. Company values of promoting from within.
  • Assist in the management of HRMS help desk to include documenting, diagnosing & routing service requests prioritizing in order of severity.
  • Partner with internal end users to troubleshoot and report system issues.
  • Engaging with other technical resources (engineering/development/HRMS/Operations) to assist in determining and delivering solutions.
  • Monitor alerts and advisories. Inform tier 2 support of exceptions. Implement controls and audit to maintain integrity of data sets across HCM Platforms.
  • Maintain cross reference tables and critical variable mappings between HCM systems.
  • Assist in release management and project activities, testing and result documentation ensuring changes, modifications, new enhancements are well tested and deliver expected results.
  • Works with tier 2 support and development team on basic troubleshooting & new requirements impacting interfaces.
  • Assist in updates to basic ‘how-to’ entry level training materials and workflow documentation.
  • Bachelors Degree in IT, HR, Business, or Data Analytics preferred
  • Relevant professional experience in HRIS/ HCM technical support 
  • 2-4 years related experience troubleshooting and end-user support with HR related technologies 
  • Strong communication skills with a mindset around project management and data analysis
  • Ability to explain and troubleshoot Microsoft Office applications
    • knowledge of iCIMS, StarRez and Ceridian Dayforce or similar technologies preferred 
  • Understanding of integrations with working knowledge of  Human Capital Management Systems (HCMS) and Learning Management Systems (LMS).
  • Team oriented and strong organizational skills
  • Self-motivated and willingness to learn. 
  • Employee Type: Direct Hire
  • Location: Charlotte, North Carolina
  • Category: Information Technology
  • Date Posted: 11/15/22
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