CUSTOMER SERVICE CANDIDATES

 Customer Service Director/Manager

Currently at $75K Plus Bonus; Seeking Opportunities at $85K Plus Bonus
  • Bachelor of Science in Business Administration
  • 10 years of experience in Customer Service
  • Developed the Southeast Center of Excellent for Customer Service
  • Management experience – currently manage 10 CSRs; manage teams remotely across the east coast US
  • Strong technical skills – ERP and Excel
  • Assisted with the implementation of Salesforce
  • Develop and track department metrics
  • Recognitions/Additional Training
    • Received an award in 2015 for training, development and process improvement
    • Successfully completed 5 weeks of Accelerated Business Manager Development
    • Successfully completed Customer Focus Selling Training
    • Overall Leadership Award during training
  • MS Office Suite, MS Outlook, CRM Software, Point of Sale, and other proprietary software
  • High business acumen; driven and passionate
  • Excellent communicator – presents to C-S

 

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Vice President, Customer Service

Currently at $125K Plus Bonus; Seeking Lateral Opportunities
  • 20 plus years of experience in Customer Service
  • Experience managing the customer service team at a global manufacturer – specializing in People, Process and Technology
    • Currently responsible for North America, Canada and Mexico
  • Led/Assisted with four SAP implementations – primarily on the Sales & Distribution modules (Warehouse Management, Order Entry, etc)
  • Management experience – has managed over 20 employees
    • Strong people development skills; developed both Team Leads in-house
  • Built team from ground up – 85% retention through a divestiture and multiple acquisitions
  • Strong KPI development experience – Reports monthly to the Private Equity Board
    • Order Entry Quality Assurance
    • Manual Entry Accuracy and Time Tracking
    • QA for Inbound Calls
    • Service Level & Abandonment Tracking
    • Agent Productivity – Order per Hour/ Cost per Transaction
    • EDI & SAP System QA
  • Currently developing a Customer Experience Program
  • Microsoft Office Suite, SAP, IRIS, BEX, Witness, Remedy, PeopleSoft, Syntellect, and other proprietary software
  • Excellent communicator, motivated, change-agent and team player

 

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Customer Service Team Lead/Contractor

Seeking Opportunities at $38/hour – Open to Contract, Contract-to-Hire and Direct-Hire
  • Queens University, Master of Science in Organization Development
  • Miami University, Bachelor of Arts
  • Managed two teams – one was provided rate quotes (4 colleagues), the other entered orders (3 colleagues) and one was a single point of contact for some of the larger accounts
  • Exposure to managing remote teams
  • Worked with a large product mix; over 3,000 SKUs
  • ACCOMPLISHMENTS:
    • Established a daily gembas (or huddles) every morning to determine daily focus, current issues and allocate resources
    • Helped implement the new CRM (Salesforce to Microsoft Dynamics); assisted with the change management and ensured customer satisfaction
    • Facilitated training workshops and team meetings and building exercises to improve employee engagement
    • Created a systematic process for CRS’s to follow that ensured customer satisfaction and quality assurance
    • Managed 8 Customer Service Representatives and assisted them with mentoring and achieving their goals
    • Conducted performance reviews
  • Sharp, organized and presents professionally
  • Exceptional communication skills
  • Microsoft Office Suite, SharePoint, Codds, Salesforce, Microsoft Dynamics, WCRS and other proprietary systems

 

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Sr. Customer Service Representative

Seeking $22/hour; Open to Direct-Hire, Temporary, or Temporary-to-Hire Opportunities
  • 8+ years’ experience in B2B technical customer service and account management
  • Answering customer inquiries, providing price quotes, working with service technicians to ensure work orders were completed on time
  • Managing relationships with large Fortune 500 clients, answered any escalated calls from customers
  • Assisted with creating SOP’s during software implementations and training other associates on new systems and processes
  • Participated in Quality Assurance evaluation process to ensure service expectations were met and exceeded
  • Dedicated, eager to learn, passion for customer service, motivated
  • Proficient in MS Office Suite (Excel, Word, PowerPoint, & Outlook), MAS500, Kronos, and other proprietary databases and systems

 

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Bilingual Customer Service Representative

Seeking Opportunities at $19/hour – Open to Contract, Contract-to-Hire and Direct-Hire
  • 12+ years’ of customer service and support experience
  • Bilingual; Fluent in English and Spanish
  • Provide superior customer service to new and existing customers
  • Dedicated, personable, driven, hardworking, excellent communication skills
  • Microsoft Office Suite(Word, Excel, PowerPoint, Access), Quickbooks

 

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Customer Service Representative

Seeking $18/hour; Open to Direct-Hire, Temporary, or Temporary-to-Hire Opportunities
  • Catawba College- Bachelor of Business Administration
  • 20+ years’ experience in Customer Service roles
  • Answered an average of 75-80 calls per day addressing questions and concerns
  • Communicated with clients to obtain updated information and accurately entered information into database
  • Input orders daily, adjusted shipping errors, and managed various delivery deadlines
  • Fast learner, hardworking, dependable, and punctual
  • Technical Skills: Microsoft Office Suite, SAP/CRM, customer service skills, 10-key calculator

 

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